William H. Geary
New York,NY
Summary
Dynamic and results-oriented professional with extensive experience in health services, offering a unique blend of expertise and innovative thinking as a Service Coordinator. Recognized as a collaborative team player with strong analytical skills and comprehensive knowledge of systems and client care modalities. Proven track record as an effective provider of individual and group care, consistently achieving high levels of customer satisfaction. Committed to delivering exceptional results in fast-paced environments, enhancing organizational efficiency and productivity through dedication and relevant skills.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Case Manager
ATLANTA PRO HEALTH
Norcross, GA
05.2025 - 06.2025
- Assess Client needs and develop individualized service plans.
- Connect Clients with Community-based programs and resources.
- Coordinate and monitor services to ensure effective delivery.
- Conduct quarterly in-home visits and maintain regular client contact.
- Maintain accurate documentation and progress notes.
- Advocate for clients and support them in achieving independence.
- Coordinated patient care plans, ensuring compliance with healthcare regulations and policies.
- Assessed client needs through comprehensive evaluations to develop tailored support strategies.
- Collaborated with multidisciplinary teams to enhance service delivery and improve client outcomes.
- Facilitated communication between clients, families, and healthcare providers to ensure continuity of care.
- Trained new staff members in case management protocols and best practices for patient engagement.
- Implemented process improvements that streamlined case management operations and increased efficiency.
- Advocated for client resources, connecting them with community services to promote overall well-being.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Monitored progress of clients, adjusting care plans as necessary based on feedback and results.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Direct Support Professional for Complex Care Adults in Residential Setting
LEARNING SERVICES
Lilburn, GA
05.2024 - 05.2025
- Personal Care and Assistance for adults and children with special needs.
- Emotional and Behavioral Support for residential clients.
- Skill development and training for residential participants.
- Medication Administration.
- Team Collaboration with Healthcare team, Behavioral Health and other Providers.
- Skill development and training for residential participants.
- Transportation to appointments, events and community outings.
- Provided compassionate care and support to individuals with developmental disabilities.
- Facilitated daily living activities, enhancing independence and quality of life for clients.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
- Monitored progress and documented behavioral changes to inform treatment strategies.
- Trained new staff on best practices in direct support and client engagement techniques.
- Advocated for clients' needs, ensuring access to necessary resources and services.
- Led workshops focused on life skills development, promoting client empowerment and self-sufficiency.
- Analyzed program outcomes, identifying areas for improvement in service delivery methods.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
Radiologic Technologist Assistant
Southcoast Health
Fall River and New Bedford, MA
08.1986 - 02.2023
- A Radiologic Imaging Assistant is an advanced practice support staff member who works under the supervision of a Radiologist, Radiologic Technologist Radiology Departmental Management.
- The primary role of an Imaging Assistant is to enhance patient care by assisting the Radiologic Technologists with patient assessment, patient management, and radiological procedures.
- Obtains all required documentation for the center to begin the referral process.
- Providing customer service and patient care in a culturally sensitive and compassionate way.
- Performing detail-oriented tasks for efficient and accurate patient care delivery.
- Providing patients and family members with explanations in language they can understand.
- Aiding patients in ambulation and assessing their needs.
- Providing assistance to Radiologic Technologists during the imaging process.
- Monitoring patient condition throughout the exam.
- Controlling patient information using computerized systems, such as EPIC and PACS.
- Sterilizing rooms and portable equipment used for imaging.
- Managing supplies that are used throughout the Radiology Department.
- Supporting and assisting all hospital policies and protocols.
- Southcoast Health is a not-for-profit, community-based health system with multiple access points, offering an integrated continuum of health services throughout southeastern Massachusetts and Rhode Island.
Safety Observation and Behavioral Assistant
Southcoast Hospitals
Fall River, MA
08.2000 - 07.2010
- Responsible for monitoring patient safety and security.
- Offer support and tend to the patient's needs.
- Act as a liaison between patients, nursing staff and providers.
- Record patients' behavioral progress and mental status to nursing staff and providers.
Direct Support Professional for adults and children with disabilities in residential settings
LIFE INC
Rhode Island
09.1997 - 10.2000
- Personal Care and Assistance for adults and children with special needs.
- Emotional and Behavioral Support for residential clients.
- Skill development and training for residential participants.
- Documentation and Reporting for all internal and external governing departments.
- Team collaboration: team meetings, collaborations with nursing staff and BCBA and other medical providers.
- Transportation to appointments, events and community outings.
Education
Certificate of Completion - Nuclear Medicine Technology
The University of Findlay Nuclear Medicine Institute
Findlay, OH08-2010
Bachelor of Science - Archeology
Bridgewater State University
Bridgewater, MA05-2004
Skills
- Service coordination and individualized care
- Client advocacy and Community resource integration
- Analytical and Assessment Skills
- Documentation and accuracy compliance
- Behavioral and Emotional support
- Crisis intervention and problem solving
- Team Collaboration and Interdisciplinary communication
- Patient safety and quality care delivery
Certification
- Certified in Basic First Aid, CPR, & AED .5
- Certified by the American Health Association
- Certified by the Nuclear Medicine Technology Board Certification (NMTCB)
- Familiar with the NRC, ICRP, JCAHO, OSHA, FDA, DOT, EPA, and ICRU
- Familiar with EMR systems including EPIC
- Familiar with PACS image processing
- Medication Administration Certified
Timeline
Case Manager
ATLANTA PRO HEALTH
05.2025 - 06.2025
Direct Support Professional for Complex Care Adults in Residential Setting
LEARNING SERVICES
05.2024 - 05.2025
Safety Observation and Behavioral Assistant
Southcoast Hospitals
08.2000 - 07.2010
Direct Support Professional for adults and children with disabilities in residential settings
LIFE INC
09.1997 - 10.2000
Radiologic Technologist Assistant
Southcoast Health
08.1986 - 02.2023
Certificate of Completion - Nuclear Medicine Technology
The University of Findlay Nuclear Medicine Institute
Bachelor of Science - Archeology
Bridgewater State University