William James Vincent Galla (Sonny)
La Quinta,CA
Summary
Talented and determined catering server, bartender, and construction worker. Consistently handles high-volume over long shifts while keeping focus. Background communicating clearly to complete orders. Multitasker with history of supporting team and customer needs.
Overview
18
18
years of professional experience
Work History
Caregiver
Private home care
Rancho Mirage, California
01.2024 - Current
- Coordinated transportation services for clients when necessary.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Assisted with activities of daily life such as bathing, toileting, ambulating, and eating.
- Assisted with physical and occupational therapy.
Head Bartender
La Brasserie
La Quinta, CA
01.2023 - Current
- Planned and coordinated special events to boost customer numbers and profits.
- Boosted online ratings through targeted social media marketing campaigns.
- Processed above-average daily revenue and consistently met targets for special events and promotions.
- Upsold customers from shelf to premium brands to help boost sales.
- Handled complaints and disputes from customers to promote customer satisfaction.
Bartender
Fortuns Kitchen
La Quinta, CA
10.2021 - 05.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
Construction Worker
O’Connor Contracting
Buffalo, NY
01.2017 - 09.2021
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Utilized electrical, plumbing and HVAC knowledge to support maintain project timeline adherence.
- Operated overhead lifts to move heavy and bulky work materials.
- Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
- Collaborated with craft teams to complete large-scale construction projects.
Bartender and Server
Gables Bar and Restaurant
Buffalo, NY
01.2012 - 12.2017
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Entered customer food orders into computer system.
- Processed customers' payments and provided receipts.
- Greeted newly seated guests quickly and efficiently.
Catering Server
The Hyatt Regency
Buffalo, NY
06.2007 - 01.2012
- Kept customer and food preparation areas clean and well-organized.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Worked multi-course dinners with pre-plated foods.
- Loaded supplies and food into delivery vans and unloaded at events.
- Managed and restocked drink stations.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Education
High School Diploma -
Kenmore West Senior High School
Buffalo, NY06.2000
Skills
- High-volume dining
- Table setting arrangements
- Point of Sale (POS) system operations
- Quality control
- Dish preparation
- Table Bussing
- Dining customer service
- Menu memorization
Timeline
Caregiver
Private home care
01.2024 - Current
Head Bartender
La Brasserie
01.2023 - Current
Bartender
Fortuns Kitchen
10.2021 - 05.2022
Construction Worker
O’Connor Contracting
01.2017 - 09.2021
Bartender and Server
Gables Bar and Restaurant
01.2012 - 12.2017
Catering Server
The Hyatt Regency
06.2007 - 01.2012
High School Diploma -
Kenmore West Senior High School