WILLIAM L. LUGLI
Salisbury,MA
Summary
Driven Systems Administrator with experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HBB/KR System Administrator
Torch Technologies
Hanscom AFB
10.2023 - Current
- Provide support to the EGPL / Unit Level Intelligence (EULI) program office
- Develop, configure and maintain the PSF systems infrastructure (Workstations, Servers)
- Establish/Administer a System Center Configuration Manager (SCCM) infrastructure to manage PSF systems
- Write technical documentation for the PSF baseline
- Research, recommend and document innovative approaches for SA
- Perform verification and validation of SA
- Provide and document troubleshooting and analysis that leads to problem resolution and adds to our knowledge base
- Create, change, and delete user accounts, assist with user requests for NIPR/SIPR accounts (i.e., DADS, SFTP,) on workstations and servers
- Develop and document PSF server room layout in preparation for new hardware installs, upgrades or Attend/Contribute to planning and engineering meetings related to PSF and Program Management Office (PMO) baselines
- Develop procedures and scripts to automate recurring
- Continually maintain security certification in accordance with DoD/AF instructions
- Apply applicable Risk Management Framework (RMF) security measures in the performance of all
- Responds to emergency situations utilizing appropriate official shutdown procedures and follow-on power-up/activation procedures.
- Activities include participation in test planning and execution, data collection and analysis, assessing systems effectiveness, and test reporting.
- Test support includes recommendation of system performance requirements, development of test objectives, development of test methods and detailed test procedures, development of specification data requirements, identification of instrumentation and test support equipment requirements, coordination with test support agencies and ranges, and other DT&E tasks.
- Reviews technical specifications and system design documents. Facilitates test planning meetings, technical interchange meetings, and system design reviews.
- Reviews and comments on programmatic documents to include test and evaluation master plans and qualification test procedures for systems under test.
- Coordinates with system program offices to define test methods and objectives, and to develop test plans and procedures for newly developed or modified systems.
- Provisioned new software and hardware for use, following established security policies.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
System Administrator
Raytheon Technologies
Pelham NH Radar Testing Site
10.2022 - 01.2023
- Provide System Administration in a heterogeneous Microsoft Windows environment
- Work as a team member in a fast-paced technological environment
- Use troubleshooting techniques to resolve technical problems of a moderate to high scope and complexity to include the integration of hardware and operating systems (OS)
- Work with Cybersecurity professionals to maintain security compliance requirements
- Provide documentation and training on advanced IT processes and procedures and other tasks
- Experienced with PC and/or Server architectures and troubleshooting methods and able to assist in developing solutions and documentation to a variety of technical problems
- Department of Defense Directive (DoDD) 8140 / 8570 Certification (CompTIA Security+ CE (certification) Experienced using VMWare vCenter, vSphere, VDI, and ESX virtual computing methods
- Experience with Splunk, Nessus, Monitoring and security hardening
Information System Security Officer / ISSO
Raytheon Technologies
Andover, MA
07.2022 - 09.2022
- Conduct risk assessments on system intended for use by a program to determine the proper security compliance
- Assist ISSM in designing and implement Cybersecurity physical, procedural and technical security controls
- Assesses and mitigates system security threats and risks
- Work closely with ISSM to achieve system accreditation and maintain compliance of classified information systems
- Defines and documents security artifacts for the system
- Partner with appropriate stakeholders to evaluate cybersecurity risks and vulnerabilities
- Duties includes conducting regular audits to ensure proper security policies implementation, safeguarding classified materials and providing guidance to program personnel
- Assist in managing all aspects of Information Systems (IS) and understanding of DISA STIG’s
- Provide moderate technical and user support for numerous infrastructure configurations
- Ensure that personnel are trained on the IS's prescribed security restrictions and safeguarding procedures.
GCCS-AF Integration Engineer
Torch Technologies, Inc.
Hanscom AFB, Lexington MA
08.2018 - 07.2022
- Supporting the development, acquisition, and accreditation efforts of the AFLCMC/HBGW GCCS-AF Program
- Assist in vulnerability ACAS scanning report on the GCCS-AF Server and Workstation builds
- Identifying technical requirements gaps and assisting project managers in the development of acquisitions documents
- Evaluating/analyzing system and network designs for compliance with project and cyber security requirements
- Performing on-site deployment and cyber security fielding verifications
- Advising program managers with future technologies of classified GCCS-AF systems/networks
- Identifying/recommending replacements for obsolete equipment issues and designing/engineering/testing GCCS-AF network baselines to meet current/future IA/cyber security requirements to including networking performance and technologies, and system capabilities
- DoD System, Network & Desktop Administration experience Experience with Network Security & vulnerability ACAS scans Active Secret Security clearance DoD Job Form
Systems Engineer II
CDO Technologies
Hanscom AFB, Lexington MA
07.2017 - 08.2018
- This Position is part of a highly qualified help desk team supporting the AFLCMC CSS program
- Responsible for the planning and engineering of an organization's systems infrastructure including the implementation and design of hardware and software
- Monitoring the performance of systems
- Familiar with the standard concepts, practices, and procedures within a particular field
- Relying on experience and judgment to plan and accomplish goals
- The Primary Duties/Responsibilities of this position is to provide systems engineering expertise in support of the AF system/networks
- Incident investigation, diagnosis, and resolution is the respond ability of the team in a 24-hour per day/7-days per week/365 days per year support environment
- Incident management is performed via the use of the AF Enterprise Information Technology Service Management (EITSM) system
- Support of both secured and unsecured technologies including classified and unclassified incident management
Technical Operation Analysis
JPMorgan Chase & Co.
07.2014 - 07.2017
- Creates and modifies PC based applications and technologies in order to better facilitate business activities and end-user requirements
- Works as a liaison between PC end-users and IT development personnel to define system issues, conducts studies analyzing user requirements, performs cost analyses, and identifies alternate systems approaches ensuring that the Company's PC needs are met
- Installs PC hardware and peripheral components, such as monitors, keyboards, printers and disk drives; loads and verifies correct operation of software packages, such as operating systems, word processing, and spreadsheet programs all in accordance with Company guidelines and the division's budget
- Provides technical expertise/training to the end-users as needed and resolving equipment or operator problems; makes minor repairs or refers to service personnel
- Provides phone support for internal users as well as maintain the work ticket queue.
Sr. System Admin
The Centech Group
Hanscom AFB, Lexington MA
06.2012 - 07.2014
- Provide hardware and software technical support, over-the-phone and remote desktop support, technical troubleshooting, end-user service, and remedy ticketing software service for government facility with over 1500 end users Responsible for managing day-to-day help desk tickets including oversight of high priority problem escalation and resolution
- Suggests improvement on IT processes based on data and experience
- Diagnosed and troubleshoot system hardware/software malfunctions and performed remedial action necessary to correct the problem
- Participated in a red team security assessment to identify and mitigate network vulnerability problems using structured problem resolution approaches, resulted in successful security audit
- Led a team to install, upgrade and repair hardware and network equipment (PCs, printers, laptops, monitors, handheld devices, scanners and other related equipment) including software and patch upgrades
- Implemented a deployment strategy for 250 laptops within 6 months, resulted in increase of organization productivity by 75% Worked with Equipment Custodian (EC) to maximize return for technology refresh buy of 250 laptops leveraging configuration available at AFWay
Sr. System Admin
Lockheed Martin
Hanscom AFB, Lexington MA
12.2008 - 06.2012
- Responsible for managing Windows-based IT assets, hardware/software/network diagnostics and repairs, remote support, software deployment, and patch management for 600+ computers
- Ensured reliable and secure desktop computing environment in accordance to information security policies
- Advanced skills in troubleshooting and support for VPN & Dial-up connectivity under Windows operating systems along with Blackberry Enterprise Server
- Maintained documentation of processes, procedures, troubleshooting guides and change management logs
- Experienced in daily use of Active Directory and Windows Management System tools and troubleshooting networking technology issues (WAN, LAN, wireless)
- Spearheaded the creation of an FAQ database in addition to lesson learned and knowledge database
- Conducted monthly training to keep users up-to-date with current policies and procedures on both hardware and software usage.
Education
Bachelor’s Degree Business Technical Management -
Southern New Hampshire University
Skills
- VMware Server
- NAS
- Patch management
- Product Development
- Device configuration
- Technical Support
- Software Installation
- Team Collaboration
- Documentation
- Program installations
- Virtualization
- IT Documentation
Certification
- Network Engineer (Microsoft Certified Systems Engineer Program) MCP
- CompTIA Security Plus
- CompTIA A+
Clearance
TS (DOD Top Secret)
Timeline
HBB/KR System Administrator
Torch Technologies
10.2023 - Current
System Administrator
Raytheon Technologies
10.2022 - 01.2023
Information System Security Officer / ISSO
Raytheon Technologies
07.2022 - 09.2022
GCCS-AF Integration Engineer
Torch Technologies, Inc.
08.2018 - 07.2022
Systems Engineer II
CDO Technologies
07.2017 - 08.2018
Technical Operation Analysis
JPMorgan Chase & Co.
07.2014 - 07.2017
Sr. System Admin
The Centech Group
06.2012 - 07.2014
Sr. System Admin
Lockheed Martin
12.2008 - 06.2012
Bachelor’s Degree Business Technical Management -
Southern New Hampshire University