Summary
Overview
Work History
Education
Skills
1991-1992 State Senate Candidate in the 53rd District in the state of Illinois
Timeline
Generic
William L Warren

William L Warren

Lawrenceburg,IN

Summary

Versatile and results-driven professional with extensive experience at Live Ops, adept in customer service and financial services. Excelled in building client relationships and resolving issues, enhancing loyalty and retention. Demonstrated reliability, critical thinking, and active listening, significantly improving customer satisfaction and operational efficiency. Skilled in money handling and customer relationship management, contributing to positive outcomes and repeat business.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Live Ops
01.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Table Games Dealer

Penn Gaming/ Hollywood Casino
01.2016 - 03.2023
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Enhanced customer experience by providing friendly and efficient service during table games sessions.

OTR Truck Driver

DCI / WLW Enterprises
06.2006 - 12.2014
  • Made sure that deliveries were on time for scheduled appointments.
  • Maintained accurate driving records in accordance with federal laws and regulations.
  • Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
  • Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Contacted customers to report delayed delivery times.
  • Communicated regularly with dispatcher to provide updates on delivery times.
  • Enhanced overall safety culture within the company by actively participating in safety meetings and offering suggestions for improvement based on personal experience.
  • Strengthened relationships with clients through consistent professionalism, clear communication, and attention to detail in meeting their specific needs.

Financial Services Representative

Western Southern Financial Group
06.2001 - 05.2006
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Organized community financial literacy programs, boosting company's brand presence and attracting new clients.
  • Leveraged financial planning software to create scenarios that helped clients understand potential investment outcomes.
  • Developed and maintained strong client relationships to understand financial goals and provide tailored advice.
  • Increased client retention with personalized follow-up calls and quarterly reviews to discuss portfolio performance.
  • Conducted regular reviews of client portfolios to ensure alignment with risk tolerance and investment objectives.
  • Advised clients on retirement planning options such as IRAs or annuities based on individual goals.

Education

No Degree - Political Science And Government

Murray State University
Murray, KY
05-1974

Skills

  • Customer service
  • Reliability and punctuality
  • Financial services
  • Active listening
  • Excellent customer service
  • Customer relationship management
  • Critical thinking
  • Money handling expertise
  • Relationship building
  • Call center experience

1991-1992 State Senate Candidate in the 53rd District in the state of Illinois

Being a political science major in college I become heavenly involved with the local scene of politics in my area. I ran and managed my own campaign after attending a 3 day seminar at the capital in Springfield Il. It was like running a business from the ground up. I ran radio, tv , and newspaper ads to promote my candidacy for state senate. I had fund raisers to generate money for my ad campaigns  along with organizing volunteers to help with signs to get my name out .  I personally knock on doors , made phone calls to express my views and opinions about certain policy issues. High costs of health care, jobs leaving America to Mexico , education, and the high costs of inflation. (sound familiar)

During the summer of 1992 I drove a tractor pulling a hay wagon with a sign mounted on the wagon reading "Win With Warren" . It was during the time when farmers was pushing for ethanol to be used for a petroleum additive from their corn production rather than methanol from oil based additive. Hence Warren for Corn campaign. I started out in Hoopeston Il. on route 1 all the way the Springfield Il. over 150 miles. I had parade of volunteers and during that period of time I would generate radio remotes at different intervals  along the way. It took two days and we drove into the State Fair grounds during the Illinois  State fair. The same day President George H. W. Bush made his speech is was an oil man for ethanol.

It was an exiting time of my life. I shook a lot of hands and kissed a lot of babies unfortunately I came in second to my incumbent opponent whom later on died in office after serving 6 terms as the 53rd Illinois state senator . In summary I guess you could say the motto of this story is the real meaning of POLITICS. Poly means many and Tics are blood sucking animals. Trying to attain Progress, but you end up with Congress. I guess you say that is the Pros and Cons of politics.

Timeline

Customer Service Representative

Live Ops
01.2023 - 09.2024

Table Games Dealer

Penn Gaming/ Hollywood Casino
01.2016 - 03.2023

OTR Truck Driver

DCI / WLW Enterprises
06.2006 - 12.2014

Financial Services Representative

Western Southern Financial Group
06.2001 - 05.2006

No Degree - Political Science And Government

Murray State University
William L Warren