William Mackay Walker
Auburn,AL
Summary
Dynamic and results-oriented professional with a proven track record at Russel Marine, adept in workplace cleanliness and exceptional customer service. Leveraged problem-solving and teamwork skills to enhance workflow and productivity, achieving high levels of customer satisfaction. Skilled in warehouse safety and effective communication, excel in fast-paced environments requiring adaptability and meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
Dock Hand
Russell Marine
05.2021 - Current
- Supported dock management in implementing procedures for improved workflow and staff performance.
- Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
- Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
- Collaborated with team members for efficient use of resources and optimal productivity.
- Ensured proper storage of hazardous materials, adhering to safety guidelines and preventing accidents.
Car Wash Attendant
Holley Super Wash
05.2019 - 11.2021
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
Education
Bachelor of Science - Aviation Management
Auburn University
Auburn, AL12-2025
Associate of Applied Science - Business
Southern Union State Community College
Wadley, AL05-2023
Skills
- Warehouse safety procedures
- Organizational growth
- Loading and unloading
- Workplace cleanliness
- Problem-solving
- Time management
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Excellent communication
- Active listening
- Adaptability and flexibility
Timeline
Dock Hand
Russell Marine
05.2021 - Current
Car Wash Attendant
Holley Super Wash
05.2019 - 11.2021
Bachelor of Science - Aviation Management
Auburn University
Associate of Applied Science - Business
Southern Union State Community College
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