Summary
Overview
Work History
Education
Skills
Timeline
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William Mckelvey

Warren,OH

Summary

Proven leader at McDonald's, adept in decision-making and customer service, significantly enhanced team performance through effective training and mentoring. Developed innovative systems for tool tracking and maintenance, showcasing strong organizational skills and a commitment to workplace safety. Achieved seamless team integration and operational excellence, embodying a results-driven approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Shift Manager

Mcdonald's
11.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Serv-safe certified

Shift Manager

McDonald's
05.2019 - 11.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Hiring and Orientations

Maintenance/Manager

McDonald's
01.2017 - 05.2019
  • Maintained a professional appearance, ensuring all areas were clean and well-organized at all times.
  • Provided excellent customer service when interacting with clients or visitors during daily duties.
  • Improved facility cleanliness by performing routine maintenance tasks on a daily basis.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Tool Room Attendant

Warren Fabricating & Machining
02.2005 - 01.2017
  • Developed an efficient system for tracking borrowed tools, improving accountability among team members while minimizing misplaced items.
  • Collaborated with team members to identify necessary tools for projects, ensuring timely availability.
  • Implemented a color-coding system to differentiate between similar tools, simplifying identification and reducing the potential for errors during project execution.
  • Supported continuous improvement initiatives by identifying opportunities to optimize tool room operations and sharing findings with management.
  • Maintained instruments and tools to help team complete job tasks quickly and with accurate outcomes.

Education

High School Diploma -

South Huntington
Lambertville, NJ
06.1992

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Accurate money handling
  • Staff Motivation
  • Opening and closing procedures
  • Punctual and Reliable
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Training and mentoring
  • Delegating Work
  • Mentoring and Coaching
  • Staff Training and Onboarding
  • Hiring and Recruiting

Timeline

Shift Manager

Mcdonald's
11.2023 - Current

Shift Manager

McDonald's
05.2019 - 11.2023

Maintenance/Manager

McDonald's
01.2017 - 05.2019

Tool Room Attendant

Warren Fabricating & Machining
02.2005 - 01.2017

High School Diploma -

South Huntington

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William Mckelvey