William (Michael) Kovensky
PA Department Of Human Services, Ebensburg Center
Hollidaysburg,PA
29
years of professional experience
Adaptable residential leader with experience coordinating services, supervising staff, and maintaining high standards of care. Recognized for clear communication, confidentiality, and dependable follow-through. Focused on improving team performance, documentation quality, and daily service consistency.
Work History
Residential Services Manager
4 Years 6 Months- Coordinated residential services to support daily care, safety, and individual well-being.
- Supervised direct support staff and reinforced shift coverage, accountability, and service consistency.
- Ensured accurate documentation for incidents, progress notes, and program compliance requirements.
- Provided direct supervision by giving direction and guidance to subordinate staff.
- Served as a Certified Abuse Investigator for the facility.
- Directed daily residential operations, ensuring consistent care, safety, and service delivery for individuals with developmental disabilities.
- Supervised and scheduled direct support staff, maintaining adequate coverage and accountable shift performance.
- Monitored compliance with Department of Human Services regulations, center policies, and resident rights requirements.
- Coordinated individual support plans with interdisciplinary teams to align services, goals, and resident needs.
Residential Services Supervisor, QIDP
15 Years 1 Month- Supervised residential staff to ensure consistent delivery of person-centered supports and daily living services.
- Coordinated shift coverage, schedules, and assignments to maintain safe, uninterrupted residential operations.
- Monitored completion of documentation, incident reports, and resident records for accuracy and compliance.
- Trained staff on behavior support plans, direct care procedures, and facility policies.
- Coordinated all services for an assigned case of individuals by ensuring that they are receiving all the proper supports and services (including health services).
- Exercise functional supervision and direction of other IDT members to develop, implement, monitor and revise Individual support plans responsive to individuals needs.
- Leads the IDT Team.
- Supervised residential staff, assigning daily duties and reinforcing compliance with care standards.
- Monitored resident services to ensure dignity, safety, and consistent support delivery.
- Coordinated staff schedules, coverage, and workflow to maintain uninterrupted residential operations.
- Trained direct care staff on behavior supports, documentation, and person-centered practices.
Residential Services Worker
9 Years 6 Months- Monitored resident health, behavior, and safety by reporting concerns promptly to supervisory staff..
- Developed and implemented the residential rehabilitative segments of individual treatment plans as well as training plans and support procedures and kept track of progress.
- Coordinated resident transportation, appointments, and community activities with reliable follow-through.
- Implemented individualized support plans, reinforcing positive behavior and personal goals.
- Supported residents with daily living activities, promoting dignity, independence, and consistent care routines.
Education
Bachelor of Science - Rehabilitation Counseling Education
Associate of Science - General Studies & Certificate in Commercial Art
High School Diploma
Skills
As a Residential Services Manager for Ebensburg Center my job was to basically run Second shift. I was alone most of my shift without other managers or any administration presence. It was always important that I maintained flexibility with my schedule. There were set times for my shift
but more often than not I had to change it for the needs of the facility. I demonstrated excellent interpersonal skills on a daily basis; by positively engaging with my residents
staff
unions
peers and administration. Was responsible for handling confidential and personal information. Always maintained high quality standards for employees by daily example. Demonstrating skill in evaluating diverse data sources
identifying logical gaps
and forming well-reasoned conclusions. By managing my own schedule and tasks efficiently
I freed up my time to support team members
mentor new staff and keeping group projects moving forward.
Timeline
Residential Services Manager
PA Department Of Human Services, Ebensburg Center
10.2018 - 04.2023Read More
Residential Services Supervisor, QIDP
PA Department of Human Services, Ebensburg Center
09.2003 - 10.2018Read More
Residential Services Worker
PA Department of Human Services, Altoona Center
03.1994 - 09.2003Read More
Pennsylvania State University
Bachelor of Science from Rehabilitation Counseling Education
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Mount Aloysius College
Associate of Science from General Studies & Certificate in Commercial Art
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Hollidaysburg Area High School
High School Diploma
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