Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

William Raphael Picozzi III

Charleston,WV

Summary

Dynamic professional with extensive experience at Basement Authority and SBC Global, excelling in installation and supervisory roles. Recognized for enhancing customer satisfaction through meticulous attention to detail and effective communication. Proven ability to improve team productivity and streamline operations, utilizing strong leadership and time management skills to achieve outstanding results.

Work History

Installer

Basement Authority
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.

Supervisor

Sbc Global
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions. Worked on the Amex campaign in the Travel Department assisted high end clients as well as celebrities with there travel plans and questions. Was a Supervisor in the SE department which stands for Service Excellence for 5 years operating and using programs like Sabre and Apollo.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Home Schooled GED

Skills

  • Attention to detail
  • Time management
  • Positive attitude
  • Power tool operation as Well as great Communication Skills

Timeline

Installer

Basement Authority

Supervisor

Sbc Global

Home Schooled GED

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William Raphael Picozzi III