Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Membership Advisor
Sportsclub
06.2023 - Current
Maintained membership database, ensuring that all information was current and accurate.
Resolved member issues promptly and professionally, demonstrating empathy and understanding while maintaining company policies.
Managed membership database efficiently, ensuring accurate data entry and timely updates for member records.
Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Tutor
Christ Church Episcopal School
08.2022 - 05.2023
Collaborated with students, teachers and parents to determine student needs and develop tutoring plans
Helped students to define and plan academic goals and milestones to support progress
Worked with students to increase knowledge retention and improve study skills
Documented session schedules, material covered and hours worked for reporting and tracking purposes
Drafted and delivered progress reports to commend improvement and address further needs
Created new lesson plans based on students' interests, learning styles and knowledge gaps.
School Caretaker
School Care Provider, Sara Hudgens
02.2022 - 08.2022
Assisted with elementary-school homework
Safely transported child between school and extracurricular events
Taught child study habits and assisted with homework to promote good academic performance.
Pro Shop Associate
Holly Tree Country Club
05.2014 - 08.2022
Calculated sales prices and total purchases, and processed cash or credit
Education
transactions
Helped customers find desired items and sizes by closely supporting each person
throughout the buying process
Demonstrated merchandise operation and explained features
Provided potential members with necessary information and procedures for
obtaining membership
Conducted and coordinated court maintenance
Assisted with club events, tournaments, and summer camps
Assistant Manager
Stewbos
09.2021 - 02.2022
Supervised personnel, provided work direction and reviewed work processes
Reported losses, employee behavioral issues, customer complaints and operational
issues to upper-level management
Evaluated employee performance and mentored underperforming staff with
service-focused initiatives
Answered questions and recommended solutions to address customer complaints
Addressed and resolved customer inquiries and complaints to restore satisfaction
Coordinated schedules with managers
Engaged with team members, management and customers to boost company
productivity and morale
Assisted team members with daily operations and responsibilities