Hi, I’m
Jennifer Williams
Health Insurance Expert & Life & Health producer
Chattanooga,TN
Summary
Accomplished small business owner with over 6 years of online novelty sales. 15 years of experience in the healthcare insurance industry and licensed TN sales producer for Life and Health insurance. Best known for strong articulation and soft communication skills leading to high first call resolution scores. A true humanitarian with commitment to over 5 years of community service. Expert in analytical thinking and creativity paired with innovative problem solving skills to deliver impactful solutions. Comfortable working in fast-paced environments. Career goals include continued education in various lines of the healthcare industry while maintaining a centralized focus on customer satisfaction.
Overview
16
years of professional experience
1
Certification
Work History
Beautifully WrittenKnoxville, TN
Small Business Owner (e-commerce)
07.2018 - Current
Job overview
- Enhanced website to boost online visibility and sales.
- Managed customer feedback operations and implemented necessary changes.
- Expanded business by launching new product lines.
- Ensured adherence to government regulations at every business level.
- Directed comprehensive HR functions including hiring and staff training.
- Participated in community events to enhance brand awareness.
- Developed symbiotic partnerships advancing mutual business objectives.
United Healthcare Inc.Chattanooga, TN
Provider Services Advocate (all-remote)
01.2023 - 06.2023
Job overview
- Facilitated preparation of HEDIS reports and medical authorizations.
- Resolved utilization issues raised by medical providers.
- Achieve and sustain excellent FCR metrics.
- Maintained adherence to schedules and productivity targets.
BlueCross BlueShield TNChattanooga, TN
Membership & Billing Representative (Hybrid)
04.2009 - 09.2022
Job overview
- Supported inquiries related to Medicare Advantage, Medicare Supplements, HMO's and Marketplace policies.
- Addressed inquiries from members, medical providers, pharmacies, and vendors through various communication channels.
- Managed policy enrollments, reinstatements cancelations and processed payments.
- Achieve and sustain excellent FCR metrics.
- Maintained adherence to schedules and productivity targets.
Sigma Beta Xi Sorority Inc.Chattanooga, TN
Tau Xi Chapter Correspondent Secretary & Historian
05.2015 - 05.2022
Job overview
- Submitted monthly reports to national offices.
- Hosted and organized prospect meetings and team-building events.
- Detected inefficiencies in systems and workflows, introduced upgrades.
- Executed senior-level duties to integrate business values.
- Oversaw pledge activities as dean.
- Managed detailed documentation supporting all chapter operations.
Break The Silence Chattanooga, TN
Executive Board Member
06.2020 - 08.2020
Job overview
- Participated in organizing a charity event addressing domestic violence issues.
- Collaborated with CEO and executive board members to advance mission-focused initiatives.
- Acted as advocate and ambassador for organization, engaging with stakeholders.
Education
Middle Tennessee Cookeville, TN
Associate of Applied Science from Cosmetology
05.2007
Skills
- E-Commerce Business Owner
- Customer Retention Techniques
- Sales Growth Planning
- Skilled Task Prioritization
- Articulate Communication
- Microsoft Office Proficiency
- Social Media Management
- Fundraising Coordination
- Community Service Volunteer
Additional Information
Honored as the recipient of the 2021 Chattanooga Champion award from The Donna Show Live for notable contributions to community service.
Certification
- Licensed Life and Health Insurance Producer (LHIP), Tennessee - NPN: 21359154
Languages
ASL
Limited
Spanish
Limited
Timeline
Provider Services Advocate (all-remote)
United Healthcare Inc.
01.2023 - 06.2023
Executive Board Member
Break The Silence
06.2020 - 08.2020
Small Business Owner (e-commerce)
Beautifully Written
07.2018 - Current
Tau Xi Chapter Correspondent Secretary & Historian
Sigma Beta Xi Sorority Inc.
05.2015 - 05.2022
Membership & Billing Representative (Hybrid)
BlueCross BlueShield TN
04.2009 - 09.2022
- Licensed Life and Health Insurance Producer (LHIP), Tennessee - NPN: 21359154
Middle Tennessee
Associate of Applied Science from Cosmetology
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