Williams Ramirez
Fort Myers
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Coordinator
United Site Services
09.2023 - Current
- Collaborated with managers to evaluate needs and optimize operations.
- Developed strong relationships with techs and clients maintaining good communication in the work place to facilitate operations
- Became proficient in Salesforce scheduling and procedures.
- Worked with Excel, Salesforce, Lytx, Citrix and other programs to maximize operational efficiency.
F-16 Crew Chief
U.S. Air Force Reserve
07.2020 - Current
- As an F-16 Crew Chief my job consists of maintenance and inspections on the F-16 both in combat and stateside.
- With about a year of training and two years on the job I feel comfortable in my position as an aircraft mechanic.
- Enforced strict safety protocols to protect crew members.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
Amazon Dispatcher
M2M On Track
05.2022 - 07.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Delivery Driver
Amazon
10.2021 - 05.2022
- As a delivery driver for amazon I drove the delivery trucks and provided delivery services to hundreds of customers on a daily basis
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Carpenter/ Machine Operator
GnD Millwork
06.2016 - 07.2020
- As a carpenter at GnD Millwork I learned the skills necessary to operate heavy machinery and hand tools.
- This experience has since come in handy with my current career in the military.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
Customer Service Representative
Dolphin Mall
06.2016 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Tactical Aircraft Maintenance - Aviation
Community College of The Air Force
Montgomery, AL07.2021
High School Diploma -
Greater Miami Academy
Miami, FL05.2016
Skills
- Mechanical knowledge
- Emergency medical training
- Bilingual
- Team Development
- Aircraft Inspections
- Crew Direction
- Disaster Preparation
- Secret Security Clearance
- Rig-Up Procedures
- Assembly and Production
- Emergency Preparedness
- Firearms Safety and Handling
Certification
- CPR Certified
Timeline
Operations Coordinator
United Site Services
09.2023 - Current
Amazon Dispatcher
M2M On Track
05.2022 - 07.2023
Delivery Driver
Amazon
10.2021 - 05.2022
F-16 Crew Chief
U.S. Air Force Reserve
07.2020 - Current
Customer Service Representative
Dolphin Mall
06.2016 - 01.2017
Carpenter/ Machine Operator
GnD Millwork
06.2016 - 07.2020
Tactical Aircraft Maintenance - Aviation
Community College of The Air Force
High School Diploma -
Greater Miami Academy
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