Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

William Shahn Henderson

Rex,GA

Summary

Personable and dedicated Customer First Service Representative with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skills. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
years of professional experience

Work History

Amazon
Atlanta, GA

Delivery Driver
10.2022 - Current

Job overview

  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Inspecting vehicles for mechanical items and safety issues, and perform preventative maintenance when necessary.

Party Fowl Nashville
Nashville, TN

Food Service Handler
08.2019 - 10.2022

Job overview

  • Packaged and stored food products appropriately for proper handling and preservation.
  • Prepared and cooked food items according to recipes, menus and supervisor's instructions.
  • Maintained sanitation standards during food preparation and storage processes.

Lowes Home Improvment
Nashville, TN

Overnight Stock and Receiving Supervisor
06.2016 - 08.2019

Job overview

  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
  • Operated forklifts to fill or empty overhead spaces.

Brick's Cafe
Brentwood, TN

Assistant Kitchen Manager
02.2012 - 05.2016

Job overview

  • Interviewed, hired and supervised back of house staff
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Performed regular audits of supplies used in preparation of meals to ensure freshness.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Collaborated with chefs on menu planning strategies that increased profits while maintaining high quality standards.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Created weekly schedules according to business demands while ensuring labor costs remained within budget parameters.

Ross Dress for Less
Smyrna, TN

Area Supervisor
03.2010 - 04.2012

Job overview

  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Directed and supervised staff performance.
  • Planned and coordinated promotional events to increase customer traffic at store locations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enforced company policies while maintaining a fair and consistent approach among staff members.

Education

Hillwood High School
Nashville, TN

High School Diploma
08-1988

Skills

  • Cargo Handling
  • Customer Service
  • Food and Safety Standards
  • Productivity and Efficiency
  • Forklift Operations
  • Pallet Jack Operations
  • Time Management
  • Punctual and Reliable
  • Route Management
  • Labor and Food Cost Control
  • Full Service Restaurant Background
  • Shift Management

Timeline

Delivery Driver

Amazon
10.2022 - Current

Food Service Handler

Party Fowl Nashville
08.2019 - 10.2022

Overnight Stock and Receiving Supervisor

Lowes Home Improvment
06.2016 - 08.2019

Assistant Kitchen Manager

Brick's Cafe
02.2012 - 05.2016

Area Supervisor

Ross Dress for Less
03.2010 - 04.2012

Hillwood High School

High School Diploma

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William Shahn Henderson