Williana Augustin
Pittsburgh,PA
Summary
Experienced with providing attentive care and support tailored to client needs. Utilizes strong communication and problem-solving skills to enhance client comfort and safety. Knowledge of best practices in home healthcare, ensuring high-quality, personalized service.
Overview
10
10
years of professional experience
Work History
Private Duty Caregiver
Private Client/Family
1431 N, Highland Park, PA
08.2025 - 02.2026
- Documented client progress and communicated changes to healthcare professionals.
- Provided compassionate end-of-life care for a patient on comfort measure only (CMO) in a home setting.
- Repositioned patient regularly to maintain comfort and prevent skin breakdown.
- Demonstrated professionalism and confidentiality by respecting clients'' personal boundaries, privacy, and maintaining a discreet demeanor in sensitive situations.
- Assisted with dressing guidance, grooming, meal preparation, and medications.
Patient Care Technician
UPMC Mercy Hospital
1400 Locus Street
12.2023 - 02.2026
- Assisted nursing staff with daily patient care tasks and monitored vital signs.
- Delivered compassionate support to patients, enhancing overall patient experience and comfort.
- Maintained accurate patient records using electronic health record systems, ensuring compliance with hospital policies.
- Collaborated with interdisciplinary teams to implement effective care plans tailored to individual patient needs.
- Trained new staff members on operational procedures and safety protocols, fostering a supportive work environment.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Implemented infection control protocols, contributing to safer hospital environment.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Home Health Care Assistant
Solidarity Home Healthcare Services
5 W Hempfield Dr, Irwin PA
02.2024 - 08.2025
- Assisted with daily living activities, promoting independence and dignity for clients.
- Adapted caregiving approaches based on individual patient preferences, respecting unique cultural backgrounds or beliefs.
- Assisted disabled clients to support independence and well-being.
- Provided emotional support to patients and their families, fostering a positive atmosphere during difficult times.
- Implemented fall prevention strategies within the home environment, minimizing potential injury risks for patients.
- Established trusting relationships with patients through active listening and empathetic communication techniques.
- Documented daily observations and progress in patient records, maintaining accurate information for healthcare team reference.
- Provided care to different clients on various homes and shared living settings based on agency assignment.
- Prepared nutritious meals according to dietary restrictions, contributing to overall patient health.
- Participated in ongoing training sessions to enhance caregiving knowledge and skills consistently.
- Communicated effectively with multidisciplinary teams regarding changes in patient condition or needs for additional interventions.
- Facilitated physical therapy exercises as directed, aiding in patient mobility improvements.
- Transported clients for medical and personal outings.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated appointments.
- Executed grocery shopping to ensure availability of essential supplies.
Medical Office Assistant
Optimum Espace Sante
Thomassin 3A, Petion-ville, Haiti
11.2018 - 02.2023
- Managed patient scheduling and appointment coordination to enhance clinic workflow.
- Trained new staff on office procedures and software applications for improved operational efficiency.
- Streamlined inventory management processes for medical supplies, reducing waste and costs.
- Implemented process improvements that increased patient satisfaction scores consistently over time.
- Led initiatives to enhance data entry accuracy, resulting in fewer discrepancies in patient information.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Managed payroll processes for clinical and administrative staff, including verifying hours ,preparing reports, and processing payments accurately.
Administrative Coordination
Mountain Top Ministries
Thomassin 48, Petion-Ville, Haiti
07.2016 - 11.2017
- Coordinated Operations across multiple schools and church offices, ensuing compliance with schedules, policies, and procedures.
- Collected and compiled reports from different departments to provide accurate summaries for managements.
- Liaised between program manager and worksite supervisors regarding administrative and operating requiremen
Education
Bachelor of Science - Nursing Potential (Pre-Nursing) In Progress
Community College of Allegheny County
Pittsburgh, PABachelor of Science - Law
Ecole De Droit Et Des Sciences Economiques Des Gonaives
Detour Laborde, Gonaives, Haiti 01.2022
Skills
- First aid and safety
- Clinical quality program standards
- Problem-solving
- Multitasking and organization
- Dependable and responsible
- Compassion and empathy
- Adaptability and flexibility
- Safety awareness
- Flexible schedule and availability
- Patient advocacy
- Care plan management
- Cultural sensitivity
Languages
English
Professional Working
French
Native or Bilingual
Creole
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Participate in a variety of outdoor recreational activities
- Volunteering
- Historical Exploration
- Participating in cultural exchange programs and homestays
- Gym Workouts
- Cooking
- Enjoy helping others and giving back to the community
- Fashion and Style
Timeline
Private Duty Caregiver
Private Client/Family
08.2025 - 02.2026
Home Health Care Assistant
Solidarity Home Healthcare Services
02.2024 - 08.2025
Patient Care Technician
UPMC Mercy Hospital
12.2023 - 02.2026
Medical Office Assistant
Optimum Espace Sante
11.2018 - 02.2023
Administrative Coordination
Mountain Top Ministries
07.2016 - 11.2017
Bachelor of Science - Nursing Potential (Pre-Nursing) In Progress
Community College of Allegheny County
Bachelor of Science - Law
Ecole De Droit Et Des Sciences Economiques Des Gonaives