Management
Willicia Miller
Jacksonville,FL
Summary
Successful at maintaining smooth, efficient and compliance Branch operations. Knowledgeable about safety and security protocols. Disciplined professional with uncompromising integrity.
Overview
10
10
11
11
years of professional experience
1
1
Certificate
Work History
Branch Operations Manager
JMI Resource Staffing Agency
05.2021 - Current
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Consulted customers to boost product sales and services
- Resolved various issues impacting sales management and business operations
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Data Entry Specialist
Tampa General Medical Group
01.2018 - 05.2021
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Coded and processed applications into required electronic formats.
- Scanned documents and saved in database to keep records of essential organizational information.
- Identified data entry errors and reported to necessary departments.
- Checked for accuracy by verifying data and records.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Medical Scheduler
Southeast Orthopedic Specialists
04.2016 - 01.2018
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Answered phone calls and messages for 50-physician geriatrics medical facility, scheduling appointments and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
Patient Scheduling Coordinator
The Health Associates Of Tampa
09.2012 - 04.2015
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Answered phone calls and messages for 20-physician primary medical facility, scheduling appointments, and handling patient inquiries.
Education
Associate of Science - Nurse Anesthetist
Keiser University
Jacksonville, Fl08.2024
Skills
- Operational Efficiency
- Staff Training
- Motivational Techniques
- Multitasking Abilities
- Corrective Actions
- Safety Protocols
- Client Acquisition
- Conflict Resolution
- Sales Expertise
- Federal Regulations
- Staff Evaluations
- Compliance reviews
- Human resources knowledge
- Business development expertise
- Collections
- Strong team-builder
Timeline
Branch Operations Manager
JMI Resource Staffing Agency
05.2021 - Current
Data Entry Specialist
Tampa General Medical Group
01.2018 - 05.2021
Medical Scheduler
Southeast Orthopedic Specialists
04.2016 - 01.2018
Patient Scheduling Coordinator
The Health Associates Of Tampa
09.2012 - 04.2015
Associate of Science - Nurse Anesthetist
Keiser University
- CM - Certified Manager Certification
- Licensed - Aesthetician - 2 year
- CPR Certified -7years
Certification
- CM - Certified Manager Certification
- Licensed - Aesthetician - 2 year
- CPR Certified -7years
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