Willie Britton
Lockport,IL
Summary
Dynamic customer service professional with extensive experience at Circle K, excelling in cash handling and payment processing. Recognized for exceptional problem-solving abilities and a strong focus on customer satisfaction. Proven track record in maintaining store presentation and effectively managing customer inquiries, ensuring a positive shopping experience.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Circkle K
Lockport, IL
11.2024 - Current
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Processed credit card transactions accurately and efficiently.
- Addressed customer questions and concerns regarding products and services.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained cleanliness and presentation of stock room and production floor.
- Checked personal identifications during alcohol and tobacco sales.
- Complied with all health and safety regulations while performing job duties.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Offered customers carry-out service at completion of transaction.
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Resolved customer complaints in a professional manner.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers and provided friendly customer service.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers promptly and responded to questions.
- Balanced cash drawers at the end of each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers and responded to informational requests.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Operated cash registers to process payments for goods and services.
- Assisted customers with locating merchandise within the store.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Construction Worker
N/A
Romeoville
01.2018 - Current
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Repaired damaged structures with appropriate materials including wood and metal components.
- Displayed high standards for quality workmanship and routinely double-checked work.
Warehouse Worker
General Warehouse
Romeoville, Illinois
02.2019 - 10.2024
- Provided assistance in loading and unloading containers from ships and trains.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Skills
- Cash handling
- Payment processing
- Customer service
- Product knowledge
- Effective communication
- Attention to detail
- Problem solving
- Store presentation
- Patience and composure
- Product merchandising
- Basic math
- Calm demeanor
- Customer satisfaction
- Multitasking and organization
- Product recommendations
- Drawer management
- Positive and professional
- Order coordination
- Customer focus
- Customer inquiries
- Customer relationship management (CRM)
- Account management
- Cash handling expertise
- Cash management
- Basic accounting
- Cash register operations
- Price verification
- Verbal communication
- Flexible schedule
- Identification checks
- Social perception
- Up-selling techniques
- Customer complaint resolution
- Retail merchandising
Timeline
Customer Service Cashier
Circkle K
11.2024 - Current
Warehouse Worker
General Warehouse
02.2019 - 10.2024
Construction Worker
N/A
01.2018 - Current