Willie Creel
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Concentrix
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assist in correcting billing concerns.
- Ensure the appropriateness of billing content.
Production & Radio Station Operator
Pure Radio
04.2022 - 06.2022
- Record, edit and produce radio broadcast and commercials
- Operate control board for on-air programs
- Run traffic and music logs and load programs to play
- Managing the station's music library like categorizing music into rotations as new, current, hits, etc.
Care Coordinator
One Call
12.2020 - 04.2022
- Monitor and coordinate patient’s treatment plans
- Evaluate patient’s progress and connect them with health care providers
- Deliver professional customer service
Mortgage Servicer
Select Portfolio Servicing
05.2019 - 11.2019
- Research and resolve all customer loan issues
- Communicate loss mitigation options and decisions to borrowers
- Understand and communicate specific financial information, including debt to income ratios, tax information, and personal financial statements
- Manage daily workflow for assigned loans.
Provider Services Specialist
PaySpan
09.2017 - 03.2019
- Answer Inbound calls from medical providers needing assistance with enrollment
- Troubleshooting cases where providers are unable to enroll or navigate the provider portal
- Create tickets when providers receive systems interruptions
- Read and interpret documents such as operating and maintenance manuals.
Education
Master of Science - Entertainment Business
Full Sail University
Winter Park, FLBachelor of Science - Audio Production
Full Sail University
Winter Park, FLSkills
- Active listening
- Proficient with Microsoft Office programs
- Problem solving & Troubleshooting
- Team collaboration
- Detail Oriented
- Communication skills (written & verbal)
- Project Management
- Time management
- Customer relationship management
- Critical thinking
- Negotiation skills
- Conflict resolution
Timeline
Customer Service Representative
Concentrix
07.2023 - Current
Production & Radio Station Operator
Pure Radio
04.2022 - 06.2022
Care Coordinator
One Call
12.2020 - 04.2022
Mortgage Servicer
Select Portfolio Servicing
05.2019 - 11.2019
Provider Services Specialist
PaySpan
09.2017 - 03.2019
Master of Science - Entertainment Business
Full Sail University
Bachelor of Science - Audio Production
Full Sail University
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