Willie Garcia
Albuquerque
Summary
Dedicated General Manager recognized for leadership in enhancing team collaboration and achieving operational success. Committed to driving customer satisfaction through effective training programs and strategic financial management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Sbarro's Pizza
Santa Fe, NM
01.2024 - 12.2025
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained and supervised staff to enhance service quality and team performance.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed employee schedules to align with peak business hours and staffing needs.
- Enforced health and safety standards, ensuring compliance within restaurant operations.
- Analyzed sales data to identify trends and inform strategic decision-making for promotions.
- Enhanced customer loyalty programs, driving repeat business through targeted initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Asst General Manager
Holiday Inn Santa Fe
Santa Fe, NM
01.2018 - 10.2024
- Streamlined operational processes to enhance guest satisfaction and improve overall service efficiency.
- Developed training programs for staff, fostering a culture of continuous improvement and professional development.
- Collaborated with management to implement strategic initiatives that increased revenue and market share.
- Analyzed guest feedback to identify areas for service enhancement, driving improvements in customer experience.
- Oversaw daily hotel operations, ensuring compliance with brand standards and regulatory requirements.
- Led cross-departmental projects aimed at improving operational workflows and increasing team collaboration.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Assisted in recruiting, hiring and training of team members.
General Manager
Americas Best Value Inn & Suites
Santa Fe
02.2010 - 11.2016
- Coordinated staff meetings to foster communication and address operational challenges effectively.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed sales data to identify trends and inform strategic decision-making for promotions.
- Enforced health and safety standards, ensuring compliance within restaurant operations.
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
SIMS Coordinator
Walgreens
Albuquerque, NM
02.2006 - 12.2010
- Coordinated inventory management processes to optimize stock levels and ensure product availability.
- Implemented training sessions for staff on SIMS software usage, enhancing operational efficiency.
- Analyzed data trends to identify areas for process improvement and streamline operations.
- Collaborated with cross-functional teams to develop strategies that improved customer service delivery.
Education
High School Diploma -
Capital High Santa Fe
Santa Fe, NMNo Degree - Tourism And Hospitality Management
Santa Fe Community College
Santa Fe01-2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Certification
- OSHA License - 30
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
General Manager
Sbarro's Pizza
01.2024 - 12.2025
Asst General Manager
Holiday Inn Santa Fe
01.2018 - 10.2024
General Manager
Americas Best Value Inn & Suites
02.2010 - 11.2016
SIMS Coordinator
Walgreens
02.2006 - 12.2010
High School Diploma -
Capital High Santa Fe
No Degree - Tourism And Hospitality Management
Santa Fe Community College
ihg manament certifcate
I obtained manager of the year by IHG hospitality in 2018