Hi, I’m
Willie Gray
Chicago,IL
Summary
IT Consultant / Software Engineer / Industrial Engineer / Project Manager / Training Specialist
Thorough SQL Developer with expert grasp of SQL code generation, analytics, reporting and business intelligence. Diverse knowledge of complex T-SQL coding instances. Conversant in up-to-date and legacy programming languages, standards and tools. Adept in leading all stages of software development and troubleshooting. More than ten years of customer experience in operations and industrial engineering functions to achieve company goals by analyzing raw data, developing business plans and executing them efficiently and effectively to achieve measurable results. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Recent graduate of a cybersecurity bootcamp resulting in a certificate in CompTIA Security+ and an understanding in industry standard security software. Well versed in security architect and understanding secure Software Development Lifecycle, cloud computing and regulatory frameworks.
Overview
14
years of professional experience
1
Certification
Work History
Cox Automotive
IT Consultant Service Rep II
01.2022 - Current
Job overview
- IT Consultant across multiple client applications in America and Canada.
- Incident response team utilizing company ITIL practices and guidelines.
- Maintain and secure private internal and external customer data.
- SQL programming to diverse client platforms and needs to complete set of tasks.
- Utilizing SQL, and FTP servers to support thousands of customers databases.
- Excellent telephone, listening, problem-solving/troubleshooting, and organizational skills, along with outstanding reliability and follow-through.
- Document and follow up with customer engagements in Salesforce, CRM.
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions and public groups.
- Collaborate with in-house technical team to ensure familiarity.
UPS
Center Manager
06.2020 - 12.2021
Job overview
- Train, coach and track performance of 280+ Service Providers on Safety, Service and Performance.
- Collect and analyze real-time data to hit company daily goals.
- Monitor and maintain driver records to adhere with state and federal laws.
- Reduced operational risks while organizing data to forecast performance trends.
- Delegate responsibilities between incident response team, supervisors and employees.
UPS
Project Manager - Orion 3 Technology
04.2020 - 01.2021
Job overview
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Collaborated closely with 30+ senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Develop dynamic business plans for division managers to ensure effective and efficient deployment.
- Lead weekly conference calls with managers and supervisors of all levels to review custom training and track milestones leading to deployment dates.
- Developed and initiated projects, managed costs, and monitored performance.
UPS
Industrial Engineer - Preload Process Improvement Team
05.2018 - 05.2019
Job overview
- Travel weekly across United States of America to UPS operations to train management personal.
- Coach, train and implement new processes to effectively drive results in operations.
- Held daily meetings to plan, review and develop corrective action plans which resulted in 36% increase in balance scorecard results.
UPS
Industrial Engineer - PM Package Planner Supervisor
04.2017 - 04.2018
Job overview
- Primary Operations Facilitator for 18 UPS facilities across Illinois District.
- Construct, lead, and document weekly conference calls to drive service numbers and pinpoint root causes for failed elements.
- Observe, train, and follow up with most help needed facilities to implement new/old procedures to improve service and performance.
UPS
Operation Excellences
05.2010 - 04.2017
Job overview
- Specializes in building and service audits to drive key elements to meet corporate expectations.
- Develop and implement project plans to effectively improve business practices and goals by 20%.
- Ensured regulatory compliance by staying abreast of industry standards and implementing necessary updates to policies and procedures.
- Conducted root cause analyses to identify areas for improvement in operations, leading to enhanced efficiency levels.
Woodlyn Inc.
Frontend and Backend Developer
10.2013 - 04.2014
Job overview
- Software Engineer for applications “UltraVision” and “Symoptic" utilizing C#.
- Enhanced application scalability through development of microservices architecture.
- Optimized code performance by implementing efficient algorithms and data structures.
- Collaborated with cross-functional teams to define requirements and deliver high-quality software solutions.
Education
Evolve SecurityChicago, IL
Cyber Security Bootcamp
02.2022
University of PhoenixArizona City, AZ
Master of Science from Information Technology
06.2026
DeVry UniversityAddison, IL
Bachelor of Science in Computers
08.2013
Skills
- Microsoft Visual Studio
- Microsoft Office Suite
- C, C#
- SQL & MySQL
- Linux & Kali Linux
- Python
- Ethical Hacking
- OSINT & Social Engineering
- AWS Cloud Computing
- Information Technology Infrastructure
- Project Management
- Root Cause Analysis
- Application Development
- IT Governance
- Project Leadership
- Software Development
Certification
- Evolve Security Certified Professional
- CompTIA Security +
Languages
German
Professional Working
Spanish
Professional Working
Timeline
IT Consultant Service Rep II
Cox Automotive
01.2022 - Current
Center Manager
UPS
06.2020 - 12.2021
Project Manager - Orion 3 Technology
UPS
04.2020 - 01.2021
Industrial Engineer - Preload Process Improvement Team
UPS
05.2018 - 05.2019
Industrial Engineer - PM Package Planner Supervisor
UPS
04.2017 - 04.2018
Frontend and Backend Developer
Woodlyn Inc.
10.2013 - 04.2014
Operation Excellences
UPS
05.2010 - 04.2017
Evolve Security
Cyber Security Bootcamp
University of Phoenix
Master of Science from Information Technology
DeVry University
Bachelor of Science in Computers
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