WIllie Jackson
Romulus,MI
Summary
Great Shift Manager with a proven track record at McDonald's, excelling in customer service and production management. Mastered employee training and cash handling, boosting team performance and ensuring high customer satisfaction. Skilled in decision-making and problem-solving, consistently achieving seamless operations even during peak hours.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
Taylor, MI
08.2021 - Current
- Handled customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Maintain good times and customer satisfaction during "peak" hours
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Education
High School Diploma -
Summit Academy North High School
Romulus, MI06.2023
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Accurate money handling
- Handling Customer Complaints
Timeline
Shift Manager
McDonald's
08.2021 - Current
High School Diploma -
Summit Academy North High School