Willie Johnson
Hanahan,SC
Summary
Results-driven Account Manager with expertise in client relations and tailored financial solutions. Proven track record in enhancing customer satisfaction and optimizing cross-functional team collaboration.
Overview
13
13
years of professional experience
Work History
Account Manager
TD Bank
Greenville, SC
06.2021 - Current
- Managed client relationships, ensuring high satisfaction and retention rates.
- Developed tailored financial solutions to meet diverse client needs.
- Coordinated cross-functional teams to deliver seamless service experiences.
- Analyzed account performance metrics to identify growth opportunities.
Sales Associate
Spectrum
Greenville, SC
04.2020 - 04.2021
- Collaborated with team members to achieve sales goals and improve store performance.
- Monitored merchandise displays for compliance with company standards and promotions.
- Trained new associates on customer service protocols and operational procedures.
- Resolved customer complaints effectively, fostering loyalty and satisfaction within store environment.
Customer Service Representative
Alorica
Greenville, SC
04.2017 - 04.2020
- Resolved customer inquiries through effective communication and problem-solving skills.
- Enhanced customer satisfaction by delivering timely and accurate information regarding products and services.
- Collaborated with team members to identify process improvements, increasing operational efficiency.
- Trained new staff on company policies, procedures, and best practices for customer interaction.
Call Center Representative
Sykes Enterprises, Incorporated
Greenwood, SC
04.2016 - 04.2017
- Resolved customer inquiries through effective communication and active listening skills.
- Managed high call volumes while maintaining quality assurance standards.
- Documented customer interactions accurately in CRM systems for future reference.
- Collaborated with team members to improve service delivery and customer satisfaction.
Sales Associate
Dollar General
Iva, SC
10.2014 - 03.2015
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained store cleanliness and organization to ensure efficient operations.
- Processed transactions accurately using point-of-sale systems, improving checkout efficiency.
- Stocked shelves and managed inventory levels, ensuring product availability for customers.
Hairstylist
SmartStyle
Anderson, SC
05.2013 - 06.2014
- Delivered exceptional customer service, ensuring client satisfaction with hair styling and treatments.
- Executed a variety of haircutting techniques, adapting styles to meet individual client preferences.
- Maintained cleanliness and organization of workstations, adhering to safety and sanitation standards.
- Assisted in product recommendations, educating clients on appropriate hair care products for their needs.
Education
High School Diploma -
Abbeville Adult Education
Abbeville, SCSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager
TD Bank
06.2021 - Current
Sales Associate
Spectrum
04.2020 - 04.2021
Customer Service Representative
Alorica
04.2017 - 04.2020
Call Center Representative
Sykes Enterprises, Incorporated
04.2016 - 04.2017
Sales Associate
Dollar General
10.2014 - 03.2015
Hairstylist
SmartStyle
05.2013 - 06.2014
High School Diploma -
Abbeville Adult Education
Employee of the month
Great all over employee delivering a amazing experience to the client.