Willie Landers

• Exhibited exceptional leadership skills in employee relations by promoting effective communication, delivering coaching sessions, and implementing comprehensive training and development programs through regular Huddles. These programs encompassed Xactimate/XactContents training, workflows, and claim processes.
• Implemented a weekly performance evaluation system, coaching and training 15 team members, resulting in improved quality of work and increased employee motivation.
• Conducted precise reviews of claim information to ensure accuracy of handling property claims for a team of property adjusters.
• Successfully managed and supervised adjusters in non-hail weather, hail claims, non-weather (daily), and customer care employee divisions.
• Personally addressed Department of Insurance complaints from insurance customers and contractors, ensuring prompt and satisfactory responses.
• Complied with established internal controls and policies set by State Farm.
• Developed and implemented metrics to track team and individual objectives, leading to improved customer service outcomes.

• Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
• Reported to management on customer problems, field conditions, safety issues and policy problems.
• Negotiated Large Supplemental settlement agreements to resolve disputes.
• Documented all investigation activity and presented reports to management.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Conducted thorough property investigations to identify and classify damages for customer claims.
• Actively listened to customers' requests, confirming full understanding before addressing concerns

• Collaborated with claims department and industry anti-fraud organizations to resolve claims
• Ensured proper management of filed Catastrophe and special Large Loss claims
• Followed up on potentially fraudulent claims initiated by claims representatives
• Partnered with legal counsel on litigation cases
• Answered customer questions regarding deductibles
• Negotiated claim settlements and recommended litigation when claims could not be settled
• Exercised proper judgment and decision making to analyze over 15-20 claims per week
• Prepared reports of findings of investigations

• Prepared reports of findings of investigations
• Negotiated claim settlements and recommended litigation when claims could not be settled
• Followed up with customers on unresolved issues
• Exercised proper judgment and decision making to analyze over 15-20 claims per week
• Closed an average of 12 property claims sales per week

Catastrophe Claims Adjuster -
Claims adjuster whom traveled national to work claims during an catastrophic event such as tornados, Hurricanes, wildfire, floods and hail/windstorms.

• Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues
• Worked with construction contractors to plan field observations on schedule
• Trained and Mentored new staff member within firm
• Team Member on diversity inclusion and section meeting committee
• Large Loss and Total Loss property Claim handling experience
• Total Loss auto experience
• PIP/Bodily injury claim handling experience

• Provided customer service for clients in the beginning of claims process.
  
  Oversee claim from beginning to resolution.
  Worked in a team environment for daily production goals within the company
• Organized and led a 12 person team with orientation and training to promote collaboration

• Scheduled staffing for the main branch
• Executed customer transactions, including deposits, withdrawals, money orders and checks
• Organized and removed online banking files no longer in use