Willie Lee Jr
Grand Prairie,TX
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
2027
2027
years of professional experience
Work History
Account Manager
Advertising Wheels
Grand Prairie, Tx
05.2026 - Current
- Managed client accounts to ensure consistent communication and support.
- Developed advertising strategies by analyzing client needs and market trends.
- Coordinated project timelines and deliverables with internal teams.
Assistant Manager
Advertising Wheels
Las Vegas
06.2026 - 07.2026
- Assisted in developing advertising strategies for diverse client projects.
- Collaborated with creative teams to ensure alignment on campaign objectives.
- Managed schedules and coordinated meetings among team members and clients.
Collections Agent
WMA
Coppell, Texas
03.2026 - 05.2026
- Negotiated payment plans with customers to resolve overdue accounts.
- Managed inbound and outbound calls to collect outstanding payments.
- Updated customer account information in the collections database accurately.
Customer Service Representative
Harte Hanks
Plano, Texas
10.2025 - 03.2026
- Resolved customer complaints using effective problem-solving techniques.
- Assisted customers with inquiries and provided product information.
- Processed orders and managed customer accounts with attention to detail.
Customer Support Specialist
Accommodation plus international
Phoenix, Arizona
09.2024 - 09.2025
- Responded to customer complaints and provided effective solutions promptly.
- Assisted customers with inquiries regarding accommodations and services.
- Collaborated with team members to enhance customer service strategies.
Operations Coordinator
CH ROBINSON
Phoenix, Az
08.2023 - 06.2024
- Managed inventory levels using supply chain management software.
- Coordinated logistics and transportation schedules for timely deliveries.
- Assisted in developing operational procedures to enhance efficiency.
Project manager
United Tax Credit
Mesa, Arizona
02.2022 - 09.2023
- Managed project timelines and deliverables for tax credit initiatives.
- Coordinated with cross-functional teams for project execution and compliance.
- Facilitated regular meetings to discuss project status and address challenges.
Customer Service Representative
All About People
Mesa
01.2018 - 08.2021
- Resolved customer complaints using effective problem-solving techniques.
- Assisted customers with inquiries and provided product information.
- Processed orders and managed customer accounts with attention to detail.
Customer Service Representative
IQOR
Mesa, Az
02.2016 - 12.2018
- Resolved customer complaints using effective problem-solving techniques.
- Assisted customers with inquiries and provided product information.
- Processed orders and managed customer accounts with attention to detail.
Customer Service Representative
ManpowerGroup
Phoenix
11.2010 - 01.2015
- Resolved customer complaints using effective problem-solving techniques.
- Assisted customers with inquiries and provided product information.
- Processed orders and managed customer accounts with attention to detail.
Car Dealer
ABC Nissan
Phoenix, Az
04.2008 - 07.2010
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Managed daily operations to ensure smooth vehicle sales processes.
- Trained new sales staff on product knowledge and customer service techniques.
Cus
Maximus Federal
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) - Communication Design
San Bernardino Valley College
San Bernardino, CASkills
- Account management
- Advertising campaign development
- Market analysis
- Client relationship building
US Navy
E4 3rd class petty officer
Timeline
Assistant Manager
Advertising Wheels
06.2026 - 07.2026
Account Manager
Advertising Wheels
05.2026 - Current
Collections Agent
WMA
03.2026 - 05.2026
Customer Service Representative
Harte Hanks
10.2025 - 03.2026
Customer Support Specialist
Accommodation plus international
09.2024 - 09.2025
Operations Coordinator
CH ROBINSON
08.2023 - 06.2024
Project manager
United Tax Credit
02.2022 - 09.2023
Customer Service Representative
All About People
01.2018 - 08.2021
Customer Service Representative
IQOR
02.2016 - 12.2018
Customer Service Representative
ManpowerGroup
11.2010 - 01.2015
Car Dealer
ABC Nissan
04.2008 - 07.2010
Cus
Maximus Federal
Some College (No Degree) - Communication Design
San Bernardino Valley College