Willie Lovejoy
Douglasville,GA
Summary
Dynamic Project Manager with Tiber Creek Consulting, Inc., adept at leading cross-functional teams and enhancing IT operations. Proven track record in strategic planning and stakeholder communications, ensuring compliance and timely resolutions. Skilled in data analysis and technical support, driving results and fostering strong relationships across diverse teams.
Overview
15
15
years of professional experience
Work History
Project Manager
Tiber Creek Consulting, Inc.
09.2009 - 01.2025
- Spearheaded IT operations by collaborating with client program managers to ensure adherence to regulatory requirements and contract compliance.
- Maintained accurate records of contracts, transactions, and pertinent documentation within the company’s CRM system, ensuring alignment with internal policies.
- Oversaw Tier I and Tier II Help Desk Agents, ensuring optimal escalation of unresolved tickets to internal teams for effective resolution.
- Managed a team of 18 Education Service Specialists and over 25 contracted employees across 14 states.
- Provided frontline technical support to remote users through calls, emails, and online service requests.
- Resolved multiple application-related issues, ensuring swift identification, prioritization, and resolution with maximum efficiency.
- Guaranteed timely resolution of user problems within designated responsibilities while meeting the agreed-upon SLA standards for system uptime and data processing.
- Partnered with developers and programmers as subject matter expert on enhancements that required nonconformance to existing tools, engaging in research, analysis, and troubleshooting as issues arose.
- Diagnosed and troubleshot application issues, performing root cause analysis to implement effective solutions.
Education
Master of Information Systems - Computer Information Systems
University of Phoenix
Atlanta, GA06-2009
Computer Science
Alabama A&M University
Normal, AL05-1997
Skills
- Project Management
- Team Collaboration
- Relationship Building
- Strategic Planning
- Stakeholder Communications
- Data Analysis
- Technical Support
- Results Driven
- Leadership
- Customer Support
Accomplishments
- Certificate of Achievement Accelerated COMPTIA SECURITY+ Program.
- Cisco ONS 15454 OAM&P
Timeline
Project Manager
Tiber Creek Consulting, Inc.
09.2009 - 01.2025
Master of Information Systems - Computer Information Systems
University of Phoenix
Computer Science
Alabama A&M University
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