Willie McKay
Milwaukee,WI
Summary
Self-motivated, dependable Residential Advisor committed to facilitating environment that creates fulfilling sense of home. Provided compassionate support while adhering to mission of organization. Excellent communication and relationship building skills. Caring Youth Development Specialist dedicated to aiding youth community members. 3 years of assisting career, educational and social development of young people. Works with students of diverse backgrounds and histories. Encourages achievement among future community leaders.
Overview
1
1
Certification
Work History
Residential Advisor
Horizons Youth Services
Milwaukee Job Corps Center 6665 N 60th ST
08 2023 - 01 2025
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Facilitated roommate mediation sessions to resolve conflicts and foster positive relationships among resident pairs or groups.
- Conducted regular safety inspections to ensure compliance with housing policies and regulations.
- Established consistent relationships with students to maintain professional boundaries.
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Advised students on available resources regarding academic support services or personal counseling opportunities.
Youth Development Specialist
Revive Youth and Family Services
2578 n Doctor M.L.K jr Dr. Milwaukee, WI
01 2025 - Current
- Organized events and workshops focused on skill-building, leadership development, and healthy living practices for participants.
- Maintained accurate records of attendance, progress reports, and case notes to track individual achievements and program outcomes.
- Guided youths through admission and orientation tasks to speed up enrollment processes.
- Encouraged inclusivity and peer support within the group, fostering a sense of belonging among program participants.
Customer Service Representative
Genie Pro Sales Center
6729 Commerce CT. Blacklick Ohio
09 2004 - 05 2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
General Education Diploma. Pre-apprentice Electrician.
06.1996
- Completed General Education Diploma
- Completed Home Institute Certification
- Pre-Apprentice Electrician(1100 hrs.)
Skills
- Data Entry
- Interpersonal Communication
- Analytical and Critical Thinking
- Written Communication
- Cultural Awareness
- Teamwork and Collaboration
Certification
- Certified Peer Support Specialist
- Information Systems Technology (Communications)
- Home Builders Institute
- Pre-Apprentice Electrician
Additional Training
- Culture Comprehension and Racial Bias
- Child Abuse
- Human Trafficing Awareness
- Communication Styles and Skills
- Dusruptive Student Behavior
- Managing Disability
- Self-Harm Awareness and Prevention
- Youth Suicide Awareness Prevention
Timeline
Residential Advisor - Horizons Youth Services
08 2023 - 01 2025
Youth Development Specialist - Revive Youth and Family Services
01 2025 - Current
Customer Service Representative - Genie Pro Sales Center
09 2004 - 05 2010
Golconda Job Corps - , General Education Diploma. Pre-apprentice Electrician.