Willie Nabritt III
Arlington
Summary
Dynamic professional with extensive experience at the United States Postal Service, excelling in delivery accuracy and customer service. Proven track record in optimizing routes and implementing process improvements, enhancing operational efficiency. Highly organized with strong communication skills, dedicated to fostering professional relationships and ensuring customer satisfaction.
Overview
14
14
years of professional experience
Work History
City Carrier
Unites States Postal Service
Arlington, TX
09.2018 - Current
- Delivered mail efficiently across designated routes, ensuring timely service and customer satisfaction.
- Managed daily sorting and distribution of mail using advanced postal equipment and technology.
- Maintained accurate records of deliveries, including tracking undelivered or returned items.
- Collaborated with team members to optimize delivery routes, enhancing overall operational efficiency.
- Trained new staff on safety protocols and effective mail handling techniques, fostering a safe work environment.
- Implemented process improvements that reduced delivery times while maintaining high accuracy standards.
- Mentored junior carriers in best practices for efficient route management and customer engagement strategies.
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
- Was nominated by management to be a Union Steward, and became a frontline representative who enforces collective bargaining agreements, investigates grievances, and advocates for employees.
Quality Assurance Manager
Anchor Glass Container
Jacksonville, FL
09.2016 - 08.2018
- Developed and implemented quality assurance processes to enhance product integrity.
- Led cross-functional teams to resolve quality issues and implement corrective actions.
- Conducted regular audits and inspections to ensure compliance with industry standards.
- Trained and mentored staff on quality control procedures and best practices.
- Established and maintained documentation for quality assurance protocols and procedures.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Inspected products and worker progress throughout production.
Field Technician
Xfinity Comcast
Jacksonville, FL
05.2012 - 08.2016
- Diagnosed and resolved technical issues for residential and commercial customers.
- Installed, maintained, and upgraded cable systems and internet services.
- Conducted thorough system evaluations to enhance service delivery and customer satisfaction.
- Collaborated with cross-functional teams to streamline installation processes and improve efficiency.
- Implemented safety protocols to ensure compliance with industry standards during field operations.
- Trained new technicians on best practices in troubleshooting and equipment handling.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
Education
Associate of Science - Computer Science
Southwestern Christian College
Terrell, TX05-2007
Skills
- Handheld scanner operation
- Professional relationships
- Package handling
- Excellent multitasking
- Customer service experience
- Effective communication
- Public relations
- Route planning
- Delivery accuracy
- Postal law proficiency
- Highly organized
- Proficiency in portable scanners
Affiliations
- USPS Union Steward
Timeline
City Carrier
Unites States Postal Service
09.2018 - Current
Quality Assurance Manager
Anchor Glass Container
09.2016 - 08.2018
Field Technician
Xfinity Comcast
05.2012 - 08.2016
Associate of Science - Computer Science
Southwestern Christian College