WILLIE PHILLIPS
Calumet City,IL
Summary
Dynamic and results-driven professional with extensive experience as a Security Officer at Security, excelling in incident documentation and operational efficiency management. Proven ability to enhance team productivity and ensure safety through effective leadership and weapons training. Committed to fostering a culture of excellence while maintaining compliance with industry standards.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Security Officer
Security
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Provided prompt response to emergency situations, ensuring the safety of all individuals involved.
Maintenance Operations Supervisor
USPS
12.1998 - Current
- Mentored junior technicians, providing guidance on best practices and fostering a supportive learning environment.
- Optimized workflow efficiency by reorganizing the workspace layout and implementing new processes.
- Scheduled routine inspections and audits to maintain compliance with industry regulations and company policies.
- Enhanced team productivity by delegating responsibilities appropriately and setting clear expectations for performance.
- Enhanced equipment reliability by implementing preventive and predictive maintenance strategies.
- Developed comprehensive training programs for staff, resulting in improved technical skills and reduced turnover rates.
- Reduced downtime through effective coordination of maintenance tasks and resources.
Supervisor
Jewel Food Stores
09.1974 - 01.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Bachelor of Science - Business Administration And Management
Rockville,
Kansas City, KS12-1988
Associate of Science - Marketing Management
Rockville
Kansas City, KS05-1984
Skills
- Report writing
- Incident documentation
- Security guard license
- General security
- Weapons training
- Operational efficiency management
- Dispatch
- Document management
Accomplishments
- Successfully completed two-week security training program.
- Supervised team of 300 staff members.
Certification
- Security Training - 2 weeks
- arm and unarmed Training
Languages
English
Professional Working
Timeline
Maintenance Operations Supervisor
USPS
12.1998 - Current
Supervisor
Jewel Food Stores
09.1974 - 01.2020
Security Officer
Security
Bachelor of Science - Business Administration And Management
Rockville,
Associate of Science - Marketing Management
Rockville
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