Willie Reynolds
Forney,TX
Summary
Proven to excel in fast-paced environments, I leveraged my problem-solving skills and bar organization expertise at Bearded Monkey, enhancing customer satisfaction and operational efficiency. Adept at software installation and providing remote support, I significantly reduced support ticket backlogs by 30% at XallTech Solutions, showcasing my technical acumen and dedication to service excellence.
Overview
5
5
years of professional experience
Work History
Barback/Busser
Bearded Monkey
Forney, TX
12.2023 - 12.2024
- Monitored and rotated stock to prevent spoilage and ensure freshness.
- Sliced and pitted fruit used to garnish drinks.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Stocked displays with new and transferred merchandise.
- Stocked customer service stations with paper products or beverage preparation items.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Assisted with opening and closing procedures, including cleaning and restocking.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Level 1 Helpdesk Agent
XallTech Solutions
Rockwall, Texas
03.2022 - 11.2023
- Monitored system performance in order to detect any potential issues before they occurred.
- Provided guidance for end-users regarding best practices for security protocols.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Diagnosed and resolved technical hardware and software issues for customers over the phone or via remote access tools.
- Walked customers through processes of installing software or hardware and initial program start up procedures.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Maintained positive working relationship with fellow staff and management.
- Managed user profiles, security access, and shared file structures.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Tracked progress of open tickets using the ticketing system until resolution was achieved.
Truck Loader/Forklift Operator
Ifs Industries
Garland, Texas
09.2020 - 01.2022
- Maximized truck space by loading efficiently.
- Communicated load, product or pallet issues to supervisor.
- Provided assistance in receiving dock area including helping unload trailers when necessary.
- Participated in team meetings providing input into warehouse processes improvement initiatives.
- Positioned lifting devices to move loaded pallets, skids, and boxes to designated areas.
- Filled in and organized partial pallets.
- Secured cargo in trucks with straps, load bars, blocks and other materials.
- Unloaded initial shipments and placed on correct delivery trucks.
- Operated a variety of equipment such as dollies, hand-trucks, pallet jacks. to transport product throughout the warehouse.
- Corrected pallets of damaged or mislabeled products to reduce errors and losses.
Barback/Busser
Pete’s Dueling Piano Bar
Addison, Texas
08.2019 - 09.2020
- Followed safety protocols such as properly storing equipment away after use.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Effectively multitasked within fast-paced environment.
- Greeted frequent visitors by name and explained new promotions.
- Cleaned up spills and brought replacement items to tables.
- Checked ID's before serving alcoholic beverages to patrons.
- Responded to customer requests promptly and professionally.
- Removed empty bottles and trash, keeping work areas clear and sanitary.
- Stocked service stations with ice, napkins and straws.
- Restocked ice and prepared garnishes for drinks.
- Replenished bar glasses, garnishes and condiments.
- Performed minor maintenance tasks to keep bar equipment in good working order.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed ice supply, ensuring bars were adequately stocked throughout shifts.
Education
High School Diploma -
Forney High School
Forney, TX05-2018
Skills
- Bartender backup
- Garnish preparation
- Bar organization
- Beer keg installation
- Glass collection
- Spirits restocking
- Pallet jack safety
- Problem-solving capacity
- Load securing techniques
- Warehouse safety protocols
- Mobile device support
- Password resets
- Incident resolution
- Printer support
- Software installation
- Virus removal
- Software updates
- Network connectivity
- Remote support
Timeline
Barback/Busser
Bearded Monkey
12.2023 - 12.2024
Level 1 Helpdesk Agent
XallTech Solutions
03.2022 - 11.2023
Truck Loader/Forklift Operator
Ifs Industries
09.2020 - 01.2022
Barback/Busser
Pete’s Dueling Piano Bar
08.2019 - 09.2020
High School Diploma -
Forney High School
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