Willie Riley
Memphis,TN
Summary
Strategic leader in management with a proven track record of enhancing productivity and driving efficient task completion. Specialized in operational strategy, team leadership, and conflict resolution, leveraging strong communication and adaptability skills to achieve organizational objectives. Known for innovative problem-solving approaches that positively impact team dynamics and project outcomes.
Overview
13
13
years of professional experience
Work History
Fresh Assistant Manager
Sam's Club
Memphis, TN
12.2023 - 10.2024
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Hired, trained, managed, coached and evaluated new employees in accordance with company policies.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Meat Department Team Leader
Sams club
Southaven, MS
01.2022 - 12.2023
- Coached team members on equipment safety, food handling and merchandising techniques.
- Led weekly meetings with team members to discuss progress on goals and provide guidance when needed.
- Managed daily operations of the Meat Department, including ordering, stocking, and merchandising.
- Modeled primary and secondary meat cutting skills with steak and boning knives to mentor meat counter associates.
- Delivered quality meat and poultry products to meet specifications of customers, resulting in consistent sales.
- Supervised team members in providing excellent customer service and resolving customer complaints.
- Trained new employees on department policies and procedures while coaching current staff to improve performance.
Freezer /cooler / Deli
Sams Club
Southaven, MS
12.2018 - 01.2022
- Cleaned and sanitized coolers and equipment, restocked shelves with food items, and kept all areas of the cooler organized.
- Performed daily inspections of refrigeration units for temperature accuracy and operational efficiency.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Used scanners to track parcel information, condition or receipt.
Assistant Manager
Captain D's Seafood
Memphis, TN
01.2015 - 12.2018
- Ensured compliance with safety regulations and company policies.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with health department regulations regarding food safety practices.
- Maintained food safety standards to ensure quality products.
- Managed payroll processing and employee scheduling
Sandwich Artist( Assistant Manger )
SUBWAY®Restaurants
Memphis, TN
01.2012 - 02.2015
- Monitored supplier performance and engaged in corrective action to assure quality goods and services.
- Monitored employee health screenings prior to the start of their shifts.
- Conducted quality control procedures from raw material stage to finished product.
- Responded promptly to customer inquiries regarding product recalls or other matters relating to food safety.
- Prepared purchase orders and sent to distributors and suppliers.
Education
High School Diploma -
Melrose High School
Memphis, TN05-2008
Skills
- Strategic Decision-Making Ability
- Regular Inventory Tracking
- Food Safety Compliance
- Certified Forklift Driver
- Palletizing
- Safety Compliance
References
References available upon request.
Timeline
Fresh Assistant Manager
Sam's Club
12.2023 - 10.2024
Meat Department Team Leader
Sams club
01.2022 - 12.2023
Freezer /cooler / Deli
Sams Club
12.2018 - 01.2022
Assistant Manager
Captain D's Seafood
01.2015 - 12.2018
Sandwich Artist( Assistant Manger )
SUBWAY®Restaurants
01.2012 - 02.2015
High School Diploma -
Melrose High School