Willie Snow
Rochester,NY
Summary
Driven to excel in operational efficiency and customer service, I leveraged my roles at Kentucky Fried Chicken and Taco Bell to enhance sales growth and maintain high standards of store maintenance. My leadership fostered a culture of professionalism and open communication, achieving significant improvements in employee productivity and customer satisfaction.
Overview
35
35
years of professional experience
Work History
Assistant Store Manager of Operations
Kentucky Fried Chicken
Rochester, NY
11.2011 - Current
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
Store Manager
Taco Bell
Rochester, NY
07.1989 - 11.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Franklin High School
Rochester, NY06.1986
Skills
Operational Efficiency
Scheduling Coordination
Store maintenance
Customer Service
Timeline
Assistant Store Manager of Operations
Kentucky Fried Chicken
11.2011 - Current
Store Manager
Taco Bell
07.1989 - 11.2011
High School Diploma -
Franklin High School