WILLIE WADE
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Leasing Agent
Camden
01.2022 - 01.2024
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
Assistant Manager
Verizon
01.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Provisioning Agent
Southwest Airlines
01.2019 - 01.2021
- Provide friendly, cooperative service and maintain positive relationships with internal and external customers.
- Prepare and stock items in warehouse; operate forklifts and provisioning trucks in compliance with safety standards.
- Support provisioning operations by transporting supplies between terminals, aircraft, hangars, and warehouses.
- Assisted in the development of training materials, increasing new hire competencies and reducing onboarding time.
- Collaborated with cross-functional teams to resolve issues, improving overall service quality.
Ramp Agent
Southwest Airlines
01.2016 - 01.2019
- Worked in teams to safely load and unload customer baggage and cargo, ensuring timely delivery to correct destinations.
- Operated motorized equipment including belt loaders, air start units, lift trucks, and bag carts.
- Accurately completed paperwork and data entry related to daily operations.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
Education
Bachelor of Science - Communications
California State University, Fullerton
Fullerton, CA05-2016
Skills
- Property leasing and sales
- Results-driven approach
- Professional communication skills
- Effective contract negotiation
- Strategic planning
- Property management
Timeline
Leasing Agent
Camden
01.2022 - 01.2024
Assistant Manager
Verizon
01.2021 - 01.2022
Provisioning Agent
Southwest Airlines
01.2019 - 01.2021
Ramp Agent
Southwest Airlines
01.2016 - 01.2019
Bachelor of Science - Communications
California State University, Fullerton
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