Willie Washington
Corona,CA
Summary
Dynamic professional with proven leadership as Will Call Supervisor at Duralum Products, Inc., enhancing team productivity through effective training and mentoring. Committed to exceptional customer service and staff management, I foster a culture of excellence while ensuring reliability and attention to detail in all operations.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
23
23
years of professional experience
Work History
Will Call Supervisor
Duralum Products, Inc.
06.2014 - 04.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
School Bus Driver
First Student
05.2009 - 06.2014
- Completed pre-trip and post-trip bus inspections and documented information in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
Medical Transportation Driver
Riverside County Regional Medical Center ETF/ITS
05.2005 - 02.2009
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Safely and reliably transporting patients to and from medical appointments, locked facilities, court hearings, out of jail, or other locations.
- Transport medical supplies or equipment. Picking up patients, assisting them with boarding ensuring patient safety, and providing basic first aid if needed.
- Maintaining accurate records of trips, patient information and any issues encountered.
- Maintaining the vehicle in good working order, including cleaning, reporting issues, and ensuring proper fuel and maintenance.
- Using thomas guide or gps to navigate routes and ensure timely arrival at destinations.
Certified Nursing Assistant
Life Care Center of Corona
02.2002 - 04.2007
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
High School Diploma -
Santiago High School
Corona, CA06-2001
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Attention to detail
- Reliability
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
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