Willie Webb
Phoenix,AZ
Summary
Seeking a position where my experience can be an asset to the company and a value to my career goals. I am reliable, dependable, and a hard working team player. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
19
19
years of professional experience
Work History
Sales Representative / Local SEO REP
Staylisted
12.2018 - Current
- Help provide local and small business get better engine optimization on Google
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- driving targeted traffic and fueling remarkable growth. .
Debt Consultant
Corporate soultions
01.2015 - 11.2018
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
- Receive payments and post amounts paid to customer accounts
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Persuade customers to pay amounts due on credit accounts, damage claims, or delinquent checks, or to return merchandise
- Providing Consultation and Advice to Others
- Assisting and Caring for Others, Coaching and Developing Others
- Communicating with Supervisors, Peers, or Subordinates.
Sales
Alorica
10.2012 - 02.2015
- Attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand network of contacts, and increase knowledge
- Process all correspondence and paperwork related to accounts
- Prepare and deliver sales presentations to new and existing customers to sell new advertising programs and to protect and increase existing advertising
- Inform customers of available options for advertisement artwork, and provide samples
- Consult with company officials, sales departments, and advertising agencies to develop promotional plans
- Experience with: Multi-line telephone systems, Desktop computers.
Stocking, Cutomer service, stocking inventory
Dollar Tree
10.2010 - 05.2012
- Solicit sales of new or additional services or products
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Providing Consultation and Advice to Others
- Communicating with People Outside the Organization
- Working with Computers
- Experience with: Automatic call distribution ACD system, Calling line identification equipment.
Mangager
Tjamm Clothing
05.2005 - 09.2010
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Solicit sales of new or additional services or products
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Education
High School Diploma or Equivalent - General Studies
Phoenix West
Phoenix, AZ09.2023
Skills
- Client Service
- Client Account Management
- Revenue Generation
- Customer Service
- CRM
- Multi tasking and multi system operation experience
Timeline
Sales Representative / Local SEO REP
Staylisted
12.2018 - Current
Debt Consultant
Corporate soultions
01.2015 - 11.2018
Sales
Alorica
10.2012 - 02.2015
Stocking, Cutomer service, stocking inventory
Dollar Tree
10.2010 - 05.2012
Mangager
Tjamm Clothing
05.2005 - 09.2010
High School Diploma or Equivalent - General Studies
Phoenix West
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