Summary
Overview
Work History
Education
Skills
Accomplishmentsawards
Timeline
Generic

Willie Webb

Dallas,TX

Summary

Dedicated and results-driven sales professional with over five years of experience in customer service, account management, and direct sales. Proven track record in meeting and exceeding sales targets, enhancing customer satisfaction, and effectively leading teams. Seeking to leverage strong communication skills and a solid background in sales and marketing to contribute to a dynamic organization. Committed to fostering relationships and driving business growth while maintaining a focus on integrity and efficiency. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Talented Sales Agent with experience convincing, persuading and closing deals. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.

Overview

14
14
years of professional experience

Work History

Sales Agent / Closer

Everything Breaks
Bedford, TX
12.2022 - 09.2024

Seeking to leverage skills in sales strategy and client engagement for a growth-focused organization

  • Developed relationships with customers by providing excellent customer service.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Maintained accurate records of all sales activities in the company's CRM system.
  • Coached new employees on best practices for closing deals quickly and efficiently.

Account Manager

Pinnacle Management
Farmers branch, TX
03.2022 - 11.2022
  • Direct sales and marketing
  • Conduct Preliminary Interviews Plus Hiring
  • How to scout talent
  • How to start a business from the ground up
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Provided training and guidance to new Account Managers.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.

Lead Indexer / Production worker

Flowers Baking Company
Denton, TX
03.2021 - 09.2021
  • Inspected product quality prior to packaging and shipment.
  • Assisted in setting up production lines for manufacturing processes.
  • Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
  • Performed minor repairs on machinery as needed.
  • Monitored production line operations to ensure efficiency and accuracy.
  • Troubleshot technical issues that arose during assembly process.
  • Identified defective parts or components and removed them from production line.

Customer Service Agent for the Mercedes Benz Recall Team

Concentrix
Pittsford, NY
05.2019 - 03.2021
  • Sales Agent
  • Analyzed customer feedback to identify potential recall issues, reported findings to upper management, and developed corrective action plans.
  • Coordinated with third-party vendors to ensure compliance with all applicable laws, regulations, and policies.
  • Developed and implemented recall tracking system to monitor product returns from customers.

Cashier Position

Wegmans Food Market
Rochester, NY
02.2014 - 01.2016
  • Customer assistant.
  • (KBS) Knowledge-based selling.
  • Prepared foods worker.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.

Volunteer

Rochester City School
Rochester, New York
09.2010 - 01.2014
  • Assist pre-K students with various academic tasks
  • Supervise students in PE class
  • Help Kids With Speech

Education

Some College (No Degree) - Bussiness Studies

Monroe Community College
Rochester, NY

Skills

  • Paperwork Processing
  • Strategy Development
  • Sales follow-up
  • Product Demonstrations
  • Objection handling
  • Customer Assistance
  • Territory Management
  • Sales Strategies
  • Account development
  • Brand Awareness
  • Closing deals
  • Networking
  • Offering sales support
  • Upselling strategies
  • Sales Training

Accomplishmentsawards

  • 2011-2014, School Without Walls Honor Roll
  • 2012-2013, Perfect Attendance
  • Top Salesmen

Timeline

Sales Agent / Closer

Everything Breaks
12.2022 - 09.2024

Account Manager

Pinnacle Management
03.2022 - 11.2022

Lead Indexer / Production worker

Flowers Baking Company
03.2021 - 09.2021

Customer Service Agent for the Mercedes Benz Recall Team

Concentrix
05.2019 - 03.2021

Cashier Position

Wegmans Food Market
02.2014 - 01.2016

Volunteer

Rochester City School
09.2010 - 01.2014

Some College (No Degree) - Bussiness Studies

Monroe Community College
Willie Webb