Willie Wilson
Livonia,MI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
3
3
years of professional experience
Work History
Account Manager
England Logistics
01.2021 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Education
Associate Of General Studies - General
Stevenson High School
Livonia, MI05.1999
High School - General
School Craft College
Livonia 05.1999
Skills
- Lead Prospecting
- Revenue Generation
- Account Servicing
- Project Management
Timeline
Account Manager
England Logistics
01.2021 - Current
Associate Of General Studies - General
Stevenson High School
High School - General
School Craft College
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