Willie Williams
Liberty Township,OH
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Regional Performance Manager
CarNow
08.2021 - Current
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Led teams to drive results and meet production, quality and safety goals.
- Monitored key performance indicators and built processes to support partner performance and growth.
- Developed, tracked and analyzed variance of key performance measurements.
- Spearheaded continuous improvement initiatives to increase operational excellence and development.
- Expanded region by over 50%, from 41 to 93 dealerships in 3 states.
Inside Sales Manager
PatientPoint
02.2019 - 08.2021
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Updated accounts and maintained long-term relationships with clients.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Managed 17 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Surpassed sales goals by 42% annually with implementation of diverse sales tools and strategies.
- 2019, and 2020, 2021 President's Club member. Top 2% of sales company wide
Assistant Operations Manager
Talbert House
02.2008 - 10.2020
- Coordinated with Operations Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every client.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Program re-entry dropped by 43%. Higher than state, and national averages.
Sr. Account Executive
PatientPoint
10.2017 - 02.2019
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Brought in over $3.7 million in revenue while managing multiple high-profile accounts.
- Cold called prospects to explain partnership benefits, representing company values.
- Recognized as Rising Star – Rookie of Year during annual sales meeting, ahead of employees from Cincinnati, OH, Little Rock, AR, and Tampa, FL locations
- 2018, and 2019 President's Club member. Top 5% of sales company wide
Education
Bachelor of Science - Psychology
University of Cincinnati
Cincinnati, OHSkills
- Sales Management
- Consultative Selling Techniques
- Contact Management Systems
- Brand Enhancements
- Account Management
- Revenue Growth
Timeline
Regional Performance Manager
CarNow
08.2021 - Current
Inside Sales Manager
PatientPoint
02.2019 - 08.2021
Sr. Account Executive
PatientPoint
10.2017 - 02.2019
Assistant Operations Manager
Talbert House
02.2008 - 10.2020
Bachelor of Science - Psychology
University of Cincinnati
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