Willis Cottrill

• Directed campground operations for Newport KOA guest services, reservations, and daily staffing.
• Supervised housekeeping, maintenance, and front desk teams across campground departments.
• Managed guest issues, service recovery, and campground communication.
• Coordinated reservation workflows, arrival schedules, and occupancy planning.
• Monitored facility upkeep, safety checks, and equipment readiness.
• Trained employees on KOA standards, hospitality, and service procedures.
• Controlled budgets, invoices, and purchasing for campground operations.
• Collaborated with ownership on policies, staffing, and long-term campground planning.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Trained employees on duties, policies and procedures.
• Created schedules and monitored payroll to remain within budget.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Administered employee discipline through verbal and written warnings.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Tracked monthly sales to generate reports for business development planning.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Guided management and supervisory staff to promote smooth operations.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Delegated work to staff, setting priorities and goals.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

• - Performed routine maintenance checks on electrical systems.
• - Responded promptly to urgent maintenance requests to reduce downtime.
• - Completed regular property inspections to spot maintenance and repair needs.
• - Assisted with facility grounds upkeep by clearing debris, trash, and snow from walkways.
• Trained staff in proper use of chemicals and equipment related to pool maintenance.
• Cleaned and maintained tools used for facility maintenance tasks.
• Greeted campers and provided campground and park information.
• Monitored campsites and enforced campground policies throughout daily rounds.
• Cleaned campsites, restrooms, and shared areas to maintain campground standards.
• Collected trash and removed debris from park and campground grounds.
• Supported campground operations during peak park and recreation periods.
• Trained new employees on policies and procedures related to their job duties.
• Ensured that all campground rules were followed by guests.
• Inventoried supplies and restocked items such as firewood, ice cubes, charcoal grills when necessary.
• Conducted daily inspections of camping sites to ensure compliance with regulations and safety standards.
• Resolved conflicts between campers in an appropriate manner when necessary.
• Maintained neat and orderly lodging units to exceed guests' expectations.
• Maintained lawns, shrubs, and flowerbeds across employer grounds.
• Mowed grass, trimmed edges, and cleared clippings from walkways.
• Raked leaves, collected debris, and kept outdoor areas clean.
• Watered plants and monitored irrigation systems for proper function.
• Operated hand tools and power equipment for grounds maintenance.
• Operated mowers, tractors, and other equipment in a safe manner.
• Used heavy equipment, mowers and trimmers safely to prevent accidents.
• Built retaining walls or fences when necessary for safety purposes.
• Conducted daily litter removal across grounds to maintain a clean environment.
• Assisted in the design and implementation of new landscape projects.
• Responded to emergency maintenance requests as needed.
• Enforced grounds policies and regulations, ensuring a safe environment for visitors.

• Used heavy equipment, mowers and trimmers safely to prevent accidents.
• Mowed lawns and trimmed grass around sidewalks, flower beds and walls.
• Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
• Used hand-held tools to maintain green spaces.
• Lifted and removed fallen or damaged branches using hand and power tools.
• Moved leaves and grass clippings using leaf blower.
• Cleared pathways of overgrowth, debris and snow to reduce hazards.
• Transported mulch, soil and sand using shovel and rake.
• Swept and power washed hard surfaces to remove grime.
• Pruned trees and bushes to improve visibility and shape.
• Checked machinery and performed routine maintenance to prevent malfunction.
• Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
• Arranged shrubs and flowers to create landscape effects.
• Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
• Prepared property for winter conditions using weather-proofing materials.
• Recorded services rendered, materials used and charges assessed on specified forms.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Established and enforced procedures and work standards, promoting team performance and safety.
• Monitored project progress to enforce adherence to deadlines and quality standards.
• Delegated daily landscaping tasks for installations, repairs and regular maintenance.
• Supervised day laborers in completing large landscaping projects.
• Installed, repaired and operated irrigation and sprinkler systems to maintain proper absorption and drainage of grounds.
• Operated pickup truck with attached trailer to transport equipment and materials to and from assigned areas.
• Handled setup, tear-down and operations of special events and functions.
• Maintained and cleaned park restrooms, pavilions and other facilities.
• Cut grass with gasoline-fueled riding lawn mowers, push power lawn mowers and string trimmers.
• Cleaned and removed litter from parks, parking lot and other public areas.
• Assisted with various construction and landscape projects to maintain visually appealing grounds.

• Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Established and enforced procedures and work standards, promoting team performance and safety.
• Monitored project progress to enforce adherence to deadlines and quality standards.
• Delegated daily landscaping tasks for installations, repairs and regular maintenance.
• Taught landscaping crew members proper techniques for new plantings and ongoing maintenance.
• Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.
• Delegated and assisted with tasks related to landscaping, lawn cultivation and tree pruning.
• Guided lawn service team members in proper application of lawn fertilizers and insecticides.
• Sourced materials from various places to cut costs and expedite completion.

• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Practiced safe work habits and wore protective safety equipment.
• Verified each completed room against standard plans to maintain consistency.
• Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
• Inventoried incoming supplies and placed items in stock for use by personnel.
• Collaborated with front desk to respond promptly to guest requests and promote positive experience.
• Stocked room attendant carts with supplies to keep carts organized and clean.
• Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
• Sustained safety protocols to support proper and cost-effective equipment and material usage.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Communicated with maintenance team on damages to repair.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
• Monitored cleanliness of lobby, swimming pool and other common areas.

• Explained campground layout and directed guests to campsites.
• Monitored, inspected and identified external facility or building areas requiring maintenance or repair.
• Trimmed, pruned and planted trees and shrubs to improve appearance of grounds.
• Cleared walkways of snow, leaves and refuse to maintain professional appearance of grounds.
• Winterized irrigation systems and restarted systems in spring.
• Trimmed or edged around flower beds, walks, or walls.
• Gathered and sorted trash and recyclables to support sustainable practices.
• Raked, mulched and composted leaves.
• Completed building repairs and maintenance to walkways, sidewalks and landscaping.
• Assisted with seasonal projects to keep landscaping fresh and attractive.
• Explained and enforced park rules and adhered to fire an safety guidelines and procedures.
• Maintained neat and orderly lodging units to exceed guests' expectations.
• Delegated work to staff, setting priorities and goals.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Assisted guests at check-in, providing information on various services within hotel.
• Pruned and trimmed hedges, trees and shrubs with chainsaws and shears
• Operated and maintained various equipment such as, 0 - Turn mowers, weed wackers, chain saws, blowers, table saw, radial arm saw, back hoe tractors, for the upkeep and minor maintenance of the camp ground and facilities.

• Trained and instructed new crew members to teach proper use of landscape equipment, maintenance practices and safety procedures.
• Oversaw maintenance, fueling and cleaning of equipment and vehicles.
• Communicated with managers to resolve issues needing attention on customer property.
• Reviewed completed work to monitor and enforce quality standards and requirements.
• Directed crew members completing landscaping tasks.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.
• Assigned work and monitored performance of project personnel.
• Produced thorough, accurate and timely reports of project activities.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Kept outdoor spaces looking clean and inviting with regular removal of leaves, sticks and other debris.
• Operated vehicles and equipment safely to minimize risks to people and property.
• Mowed and trimmed yards every weekly in line with maintenance standards.
• Added new landscaping plants and grass seed.
• Pruned trees and bushes regularly for optimal shaping and better growth in upcoming seasons.
• Used heavy equipment, mowers and trimmers safely to prevent accidents.
• Used hand-held tools to maintain green spaces.
• Lifted and removed fallen or damaged branches using hand and power tools.
• Mowed lawns and trimmed grass around sidewalks, flower beds and walls.
• Checked machinery and performed routine maintenance to prevent malfunction.
• Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
• Moved leaves and grass clippings using leaf blower.
• Cleared pathways of overgrowth, debris and snow to reduce hazards.
• Transported mulch, soil and sand using shovel and rake.
• Pruned trees and bushes to improve visibility and shape.
• Swept and power washed hard surfaces to remove grime.
• Arranged shrubs and flowers to create landscape effects.

• Maintained neat and orderly lodging units to exceed guests' expectations.
• Enforced camp rules for protection of guests and staff.
• Explained campground layout and directed guests to campsites. ( Escort )
• Mediated disagreements and affiliated positive communication to keep experiences enjoyable for guests.
• Assisted guests at check-in, providing information on various services within the resort.
• Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
• Supervise daily outside operations of a 135 - site RV Resort with staff of 7 employees.
• Mentored all new employees, demonstrating best methods for servicing clients and guests.
• Kept team on track by assigning and supervising their activities and giving constructive feedback.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Provide night time security for the safety and protection of, guest, staff and equipment.
• Operated and maintained various equipment such as, 0 - Turn mowers, weed wackers, chain saws, blowers, table saw, radial arm saw, back hoe tractors, for the upkeep and minor maintenance of the camp ground and facilities.

• Enforced camp rules for protection of guests and staff.
• Explained campground layout and directed guests to campsites. ( Escort )
• Mediated disagreements and affiliated positive communication to keep experiences enjoyable for guests.
• Assisted guests at check-in, providing information on various services within the hotel.
• Prepared invoices for customers and delivered to camp sites on day of check-out to reduce wait times at front desk
• Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
• Mentored all new employees, demonstrating best methods for servicing clients and guests.
• Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
• Contributed to development, planning and completion of project initiatives.
• Kept team on track by assigning and supervising their activities and giving constructive feedback.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Operated and maintained various equipment such as, 0 - Turn mowers, weed wackers, chain saws, blowers, table saw, radial arm saw, back hoe tractors, for the upkeep and minor maintenance of the camp ground and facilities.

• Investigated alarms and disturbances to maintain safety.
• Surveilled all areas within facility to identify suspicious behavior.
• Guarded restricted areas to prevent unauthorized entry.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Oversaw premises to identify security risks to promote employee and visitor safety.
• Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
• Responded to emergency situations quickly to minimize risk and injury.
• Circulated among patrons and customers to keep abreast of emergent security situations.
• Checked credentials and issued passes before allowing access to property.

Security Police Augmentee for a duration of 12 years

• Completed coursework in Human Communication