Willis Dorsett
Nassau
Summary
Dynamic bartender with extensive mixology expertise at Grand Hyatt Baha Mar, adept at crafting exceptional cocktails and delivering outstanding customer service. Proven ability to manage bar inventories and cash handling efficiently while fostering team collaboration. Recognized for maintaining professionalism and enhancing guest experiences through effective communication and attention to detail. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
15
15
years of professional experience
Work History
Bartender
Grand Hyatt Baha Mar Jazz Club
Nassau
11.2024 - Current
- Poured wine, beer and cocktails for patrons.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Assisted in setting up the bar for service shift.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
Bartender
Grand Hyatt Baha Mar Jazz bar
Nassau
03.2019 - 11.2024
- Poured wine, beer and cocktails for patrons.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Developed good working relationships with fellow employees through effective communication.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Assisted in setting up the bar for service shift.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Restaurant Waiter
Grand Hyatt Baha Mar Shaung Ba
Nassau
08.2018 - 03.2019
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Reviewed daily specials, menu changes and service specifications.
- Greeted customers, provided menus and answered questions about menu items.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Presented menus to patrons, answered questions about menu items and made recommendations.
Bartender/Server & Barista
The Island House
Nassau
04.2017 - 08.2018
- Knowledgeable in the craft of mixology.
- Ensuring a personalized touch for every guest.
- Knowledgeable in the art of coffee making (lattes, cappuccinos, mochas, etc.).
- Ensure the workstation is stocked and well-equipped with supplies before every shift.
- Retrieve supplies throughout the shift to ensure exceptional customer service.
- Effectively serve guests with food and beverage requests while simultaneously maintaining control of all bar service throughout the shift.
- Effectively navigated the micro system by ensuring all orders placed were entered correctly.
- Liaise directly with kitchens, if needed, regarding food requests to avoid miscommunication.
- Assisted in maintaining the overall cleanliness of workstations during every shift.
- Provided accurate accounts of cash, cheques, and credit card payments to management at the end of each shift.
- Maintain a professional working environment with all colleagues, staff, and management alike.
- Provide courteous and professional service at all times.
Warehouse Worker & Driver
Shop USA Freight
Nassau
06.2016 - 04.2017
- Maintained the organization and cleanliness of the storeroom
- Organized and provided the upkeep of the files for all customs documentations
- Effectively conducted the banking and the delivery/collections of documents to Customs, (warehouses and airport)
- Effectively and securely, handle cash and cheque payments from clients for the business
- Provided delivery service to clients’ residents and businesses, effective and securely, maintaining a level of professionalism at all times
- Provide courteous and professional service at all times
Asst. Manager Housekeeping & Housekeeper
Opac Bahamas
Bimini
01.2015 - 01.2016
- Maintain clean work environment for all staff areas/restroom
- Report all discrepancies i.e
- Broken fixtures etc
- To the proper Department to ensure the upkeep of the guest areas
- Provide exception quality service in cleanliness for all guest room and guest areas
- Assistance with the management of the housekeeping staff by conducting meeting and ensuring timecards are accurate
- Ensure staff checklist are adhere to in a timely and efficient manner
- Provide courteous and professional service at all times
Beverage Banquet Runner ~ Barboy
Atlantis Paradise Island
Nassau
01.2011 - 01.2015
- Maintain the up kept of the beverage storeroom
- Ensure all items are properly stocked and placed in designated areas
- Assist bartender with getting bar supplies to event sites in a timely manner
- Assist with getting replenishment items to the bars when necessary during events
- Consistently checking with bartenders during events to ensure all items are available; ie garnish, ice, cups etc
- Assist bartenders in bring inventory back to the storeroom and re stocking items
- Provide courteous and professional service at all times
Space Cleaning
Atlantis Paradise Island
Nassau
01.2010 - 01.2011
- Keep all restrooms clean and free of debris
- Keep the lobby areas clean and presentable for guest and staff
- Keep all elevators clean, shining and free of debris
- Dispose of all trash in appropriate areas at the end of each shift
- Provide courteous and professional service at all times
Education
Business Management Course -
Synergy Bahamas
01.2013
High School Diploma -
Creative Vision Christian Academy
01.2010
Bahamas Junior Certificate -
R.M. Bailey Secondary High School
01.2008
Leaving Certificate -
Deep Creek Primary School
01.2003
Skills
- Mixology techniques
- Cash handling
- POS operation
- Inventory management
- Drink preparation
- Customer service
- Bar setup
- Effective communication
- Team collaboration
- Recipe adherence
- Time management
- Attention to detail
- Mixology
- Payment processing
- Multitasking
- Professional service standards
- Professionalism
- Liquor restocking
References
Available upon request
Community Participation And Hobbies
- Job Training – Royal Bahamas Police Force
- CDU – Filing
- Track and Field
- Basketball
Timeline
Bartender
Grand Hyatt Baha Mar Jazz Club
11.2024 - Current
Bartender
Grand Hyatt Baha Mar Jazz bar
03.2019 - 11.2024
Restaurant Waiter
Grand Hyatt Baha Mar Shaung Ba
08.2018 - 03.2019
Bartender/Server & Barista
The Island House
04.2017 - 08.2018
Warehouse Worker & Driver
Shop USA Freight
06.2016 - 04.2017
Asst. Manager Housekeeping & Housekeeper
Opac Bahamas
01.2015 - 01.2016
Beverage Banquet Runner ~ Barboy
Atlantis Paradise Island
01.2011 - 01.2015
Space Cleaning
Atlantis Paradise Island
01.2010 - 01.2011
Business Management Course -
Synergy Bahamas
High School Diploma -
Creative Vision Christian Academy
Bahamas Junior Certificate -
R.M. Bailey Secondary High School
Leaving Certificate -
Deep Creek Primary School
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