Willis Sangster
Bryan,TX
Summary
Dynamic operations leader with a proven track record at Kevin’s Landscapes, enhancing operational efficiency and customer satisfaction. Skilled in strategic planning and employee development, I successfully streamlined workflows, resulting in a 20% reduction in turnaround times. Committed to quality assurance and fostering strong client relationships, I drive teams to achieve excellence.
Overview
2026
2026
years of professional experience
Work History
Director of Operations
Kevin’s Landscapes
College Station, TX
10.2025 - Current
- Streamlined operational workflows to enhance service delivery and reduce turnaround times.
- Led cross-functional teams to implement strategic initiatives for improved overall efficiency.
- Oversaw resource allocation, optimizing labor and equipment utilization for project execution.
- Developed training programs for staff, enhancing skill sets and operational effectiveness.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Field Foreman
Kevin’s Landscapes
College Station, TX
11.2023 - 10.2025
- Supervised daily landscaping operations, ensuring quality and timely project completion.
- Trained and mentored junior team members on equipment usage and safety protocols.
- Coordinated project schedules, optimizing resource allocation for efficiency.
- Conducted regular site inspections to maintain compliance with safety standards.
- Developed and maintained client relationships, addressing concerns promptly.
- Enhanced team productivity by implementing efficient work schedules and allocating tasks according to individual strengths.
- Reduced project completion time by streamlining communication between field crew members and management.
- Managed subcontractors effectively, ensuring their compliance with company guidelines while maintaining open lines of communication throughout the duration of each project assignment.
- Promoted a culture of accountability among team members, recognizing individual achievements while also holding each person responsible for their role in achieving collective goals.
- Streamlined documentation processes to ensure timely submission of reports to management regarding project status updates or issues encountered in the field.
Crew Leader
Kevin’s Landscapes
College Station, TX
11.2021 - 11.2023
- Led crew in landscape design and installation projects, ensuring quality and efficiency.
- Trained team members on equipment use and safety protocols to enhance productivity.
- Coordinated daily tasks and schedules to optimize workflow and resource allocation.
- Monitored project progress, addressing issues promptly to maintain timelines and standards.
- Fostered positive client relationships through effective communication and service delivery.
- Evaluated team performance regularly, providing feedback to support professional development.
- Trained employees in time management and proper ways to complete job duties.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
- Maintained accurate and timely project documentation, facilitating clear communication across teams.
- Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
Plumber
Select Plumbing
Yoakum, TX
2017 - 2021
- Executed installation and repair of plumbing systems in residential and commercial properties.
- Executed routine maintenance checks to uphold system functionality and ensure compliance with safety standards.
- Spearheaded collaboration with contractors to design optimized plumbing layouts for new construction projects.
- Executed advanced troubleshooting techniques to diagnose plumbing system issues.
- Executed installation of new piping systems across diverse building types, ensuring compliance with local building codes and regulations.
- Addressed emergency plumbing situations promptly and effectively to safeguard property integrity.
- Delivered exceptional customer service by proactively addressing client concerns and ensuring satisfaction with completed projects.
- Interpreted blueprints to identify necessary materials and procedures for project execution.
- Delivered exceptional service, earning multiple commendations from satisfied customers.
Warehouse Supervisor
Snapple/ Dr. Pepper Group
Louisville, KY
2015 - 2017
- Oversaw daily warehouse operations, ensuring adherence to safety protocols and efficiency standards.
- Facilitated workflow coordination among team members to enhance productivity and reduce order fulfillment delays.
- Established inventory management systems to enhance accuracy and minimize stock level discrepancies.
- Facilitated training sessions for new staff on operational procedures to enhance team performance.
- Ensured precision and consistency in daily operational processes.
- Directed team of warehouse workers to optimize scheduling and task delegation.
- Utilized warehouse management software to streamline daily inventory reconciliation processes.
- Enhanced order fulfillment accuracy by implementing rigorous quality control checks prior to shipment.
- Facilitated cross-departmental collaboration to enhance communication among sales, procurement, and logistics teams.
- Conducted regular inspections and training sessions to ensure safety compliance and adherence to OSHA regulations.
Education
High School Diploma -
Brownsboro High School
Brownsboro, TX05.1997
Skills
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Process improvements
- Quality assurance
- Operations management
- Employee development
- Customer relations
- Schedule management
- Employee reviews
Timeline
Director of Operations
Kevin’s Landscapes
10.2025 - Current
Field Foreman
Kevin’s Landscapes
11.2023 - 10.2025
Crew Leader
Kevin’s Landscapes
11.2021 - 11.2023
Plumber
Select Plumbing
2017 - 2021
Warehouse Supervisor
Snapple/ Dr. Pepper Group
2015 - 2017
High School Diploma -
Brownsboro High School