Willis Wright
Augusta,GA
Summary
Dynamic Operations Supervisor at DHL Supply Chain with a proven track record in enhancing team productivity and implementing Lean methodologies. Skilled in performance monitoring and employee development, I successfully reduced operational errors, driving customer satisfaction and fostering a culture of continuous improvement. Adept at logistics coordination and motivating teams to achieve excellence.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
DHL Supply Chain
Beech Island, SC
01.2025 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Continuous Improvement Specialist
DHL Supply Chain
Beech Island, SC
10.2023 - 01.2025
- Mentored team members on continuous improvement principles, enhancing their skills and promoting a culture of excellence within the organization.
- Developed comprehensive project plans for continuous improvement initiatives, ensuring timely completion and successful outcomes.
- Supported management in setting organizational goals and developing metrics to track progress towards achieving them.
- Utilized various problem-solving tools such as fishbone diagrams, 5 Whys analysis, and Pareto charts to uncover issues and devise effective solutions.
- Mobilized problem-solving teams and supporting groups to streamline processes and drive clear business improvement.
- Reduced waste and increased productivity through the application of Lean Six Sigma methodologies.
- Assessed existing workflows to identify bottlenecks and inefficiencies, recommending changes that increased overall throughput.
- Championed a culture of continuous learning by encouraging team members to pursue professional development opportunities related to process improvement methodologies.
- Facilitated kaizen events aimed at driving rapid improvements in targeted areas of operations.
- Executed continuous improvement programs and employed lean tools and methodologies.
- Evaluated current processes to develop improvement plans.
Lead Machine Operator
DHL Supply Chain
Beech Island, SC
09.2022 - 10.2023
- Coordinated with quality control teams to address any product defects or discrepancies, ensuring customer satisfaction.
- Implemented process improvements that led to reduced waste and increased output for the production line.
- Enhanced overall equipment effectiveness by implementing lean manufacturing principles within the production area.
- Contributed to a safe working environment by enforcing safety rules and adhering to company policies at all times.
- Collaborated with team members to achieve department goals and maintain high productivity standards.
- Reduced machine downtime by promptly troubleshooting and resolving operational issues.
- Demonstrated leadership skills as Lead Machine Operator, motivating team members to achieve peak performance levels consistently.
- Played a key role in meeting daily production targets consistently by efficiently managing machine operations.
- Trained new machine operators, ensuring adherence to safety protocols and efficient operation procedures.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Monitored machine settings and adjusted to correct malfunctions or errors.
- Removed jammed materials from machines and readjusted components as necessary to resume operations.
- Supervised and adjusted machinery when necessary, reducing downtime.
Machine Operator
DHL Supply Chain
Beech Island, SC
11.2021 - 09.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Shipping Coordinator
DHL Supply Chain
Streetsboro, OH
03.2020 - 11.2021
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
- Reduced delivery times for increased customer satisfaction by coordinating with carriers and optimizing shipment routes.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Led task force to address and resolve recurring shipping challenges, improving overall efficiency.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
Inventory Control Lead
DHL Supply Chain
Streetsboro, OH
04.2019 - 03.2020
- Ensured proper documentation of all incoming shipments by verifying packing slips against purchase orders before updating the database accordingly.
- Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
- Identified opportunities for continuous improvement within the inventory control process, implementing changes that resulted in cost savings and improved accuracy rates.
- Streamlined warehouse processes for increased efficiency by implementing new inventory control systems and procedures.
- Optimized warehouse space utilization by analyzing product turnover rates and adjusting storage layouts as needed.
- Facilitated timely order fulfillment by ensuring proper allocation of stock to customer orders and coordinating with shipping teams.
- Tracked production and quality control systems to proactively identify deficiencies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
Material Handler
DHL Supply Chain
Streetsboro, OH
06.2018 - 04.2019
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Used hand-held scanners and physical logs to accurately track item movements.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Received and unpacked shipments and new equipment as directed.
Education
High School Diploma -
Success Tech Academy
Cleveland, OH06.2006
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Customer relations
- Warehouse operations
- Logistics oversight
- Customer relationship development
- Inventory coordination
- Workflow optimization
- Production
- Management
- Quality assurance
- Compliance management
- Project planning
- Logistics expertise
- Cycle counting
- Logistics coordination
- Customer relationship management
- Root-cause analysis
- Delegation
- Scheduling coordination
- Risk management
- Project management
- Marketing
- Human resources
- Operational planning
- Incident reporting
- Data analysis
- KPI tracking
- Lean manufacturing principles
- Logistics management
- Employee engagement
- Multitasking and organization
- Team leadership
- Customer service
- Coaching and mentoring
- Motivational leadership
- Office management
Timeline
Operations Supervisor
DHL Supply Chain
01.2025 - Current
Continuous Improvement Specialist
DHL Supply Chain
10.2023 - 01.2025
Lead Machine Operator
DHL Supply Chain
09.2022 - 10.2023
Machine Operator
DHL Supply Chain
11.2021 - 09.2022
Shipping Coordinator
DHL Supply Chain
03.2020 - 11.2021
Inventory Control Lead
DHL Supply Chain
04.2019 - 03.2020
Material Handler
DHL Supply Chain
06.2018 - 04.2019
High School Diploma -
Success Tech Academy