Willisha Kelly
Pensacola,Fl
Summary
Proven leader in warehousing and automotive service management, excelling in operational excellence and supply chain optimization. At Pep Boys, I spearheaded initiatives that enhanced customer satisfaction and streamlined processes, achieving 1600 days accident-free. Skilled in inventory management and fostering team collaboration, I consistently surpassed performance targets, driving revenue and operational efficiency.
Overview
10
10
years of professional experience
Work History
Distribution Manager
Pepboys Warehouse
09.2019 - Current
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Implemented safety protocols within the warehouse, reducing workplace incidents and maintaining compliance with OSHA regulations. 1600 days accident free.
- Assisted in budget preparation, ensuring effective allocation of resources for optimal distribution performance.
- Improved delivery times with strategic route planning and reallocation of resources.
Automotive Service Manager
Pepboys Parts And Auto
11.2014 - 09.2019
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
Education
High School Diploma -
Robert E Lee
Montgomery,AlSkills
- Warehousing operations
- Operational excellence
- Supply chain optimization
- Warehouse management
- Inventory management
Timeline
Distribution Manager
Pepboys Warehouse
09.2019 - Current
Automotive Service Manager
Pepboys Parts And Auto
11.2014 - 09.2019
High School Diploma -
Robert E Lee
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