Diversely experienced Certified Pharmacy Technician, knowledgeable in management, conflict resolution, communication, medical & pharmaceutical terminology, computer technology, & always providing exceptional customer care. Attentively waiting to help your team assess & ultimately achieve all of your endeavors.
Hi, I’m
SHEREE WILLIS
San Antonio,TX
Summary
Overview
13
years of professional experience
1
Certification
Work History
Walgreens Pharmacy
Certified Senior Pharmacy Technician
10.2011 - 06.2024
Job overview
- Proactively resolved up to 95% of 3rd party billing issues & effectively saved thousands of dollars with savings cards to increase customer satisfaction.
- Engagement with PSC - Prescription Savings Club P.M. Offers generated over 34% increase in profits.
- Affectively coordinated Technicians in the work flow process to ensure goals were met to at least 5 out of 7 metrics daily in a fast paced environment.
- Team motivator to complete at least 85% of MTM, Late to refill and Pharmacist only calls daily.
Priority Health
CPhT PA Specialist - Remote CSR
09.2022 - 12.2022
Job overview
- Helped meet changing demands by maintaining database systems to track & analyze operational data.
- Gathered, organized and input information from incoming & outgoing calls into digital database.
- Deepened customer relationships by educating on insurance policies & billing processes.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Southern Careers Institute IncAustin, TX
Certification Program from Medical Billing & Coding
University Overview
Continuing education to update skills and procedures for career development opportunities.
ASHP Walgreens Pharmacy Tech Certification ProgramAustin, TX
PTCB, NABP, & TSBP Certifications from Pharmacy Technology
10.2018
University Overview
Skills
- Medical & Pharmaceutical terminology
- Billing insurance, HIPAA & data entry
- Proficient in problem solving
- Incoming/outgoing phone customer care
- Flexible availability & willing to quickly learn new procedures & policies
- Multi-tasking & organization in a fast-paced environment
Certification
- CPhT - Certified Pharmacy Technician
- TSBP - Tx State Board of Pharmacy
- PTCB - Pharmacy Technician Certification Board
- NABP - National Association of Board of Pharmacy
Languages
English
Native or Bilingual
Timeline
CPhT PA Specialist - Remote CSR
Priority Health
09.2022 - 12.2022
Certified Senior Pharmacy Technician
Walgreens Pharmacy
10.2011 - 06.2024
ASHP Walgreens Pharmacy Tech Certification Program
PTCB, NABP, & TSBP Certifications from Pharmacy Technology
Southern Careers Institute Inc
Certification Program from Medical Billing & Coding
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