Willjhomglyth Baez Segueri
Plano,TX
Summary
A seasoned leader with a proven track record of driving substantial business growth at Baez Agency LLC through strategic visioning and operational excellence. Skilled in fostering inspirational leadership and building strong client relationships, I excel in creating environments that enhance employee satisfaction and ensure regulatory compliance. My approach combines effective decision-making with a customer-focused mindset, achieving notable success in talent development and recruitment.
Overview
13
13
years of professional experience
Work History
CEO
Baez Agency LLC
05.2020 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Fostered strong relationships with industry partners to expand business opportunities.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
Insurance Broker
Self-employeed
03.2019 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
Rideshare Driver
Lyft And Uber
01.2017 - 04.2020
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
School Bus Driver
Plano ISD
02.2018 - 12.2018
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
CEO
Inversiones Ojeda Zulia CA
04.2012 - 12.2017
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
Education
College-level Certificate Program - Paralegal Studies
Washington Technical Institute
Minnetonka, MN08-2024
Bachelor of Science - Law
La Universidad Del Zulia
Maracaibo, Venezuela04-2011
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Executive presence
- Talent development
- Succession planning
- Inspirational leadership
- Client relationship building
- Relationship and team building
- Talent recruitment
- Regulatory compliance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
CEO
Baez Agency LLC
05.2020 - Current
Insurance Broker
Self-employeed
03.2019 - Current
School Bus Driver
Plano ISD
02.2018 - 12.2018
Rideshare Driver
Lyft And Uber
01.2017 - 04.2020
CEO
Inversiones Ojeda Zulia CA
04.2012 - 12.2017
College-level Certificate Program - Paralegal Studies
Washington Technical Institute
Bachelor of Science - Law
La Universidad Del Zulia
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