Andrés Amador
Aubrey,TX
Summary
Accomplished bilingual professional with a proven track record in customer service and work prioritization, demonstrated at Baylor Scott & White Medical Center. Excelled in hospitality best practices, achieving efficient time management and enhancing customer experiences. Skilled in cash handling and fostering positive interactions, significantly contributing to operational excellence and team unity.
Overview
7
7
years of professional experience
Work History
Insurance Agent
Baez Agency
02.2020 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Front Desk Receptionist
Baylor Scott & White Medical Center
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Server
Marriott
10.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Warehouse Associate
Amazon
08.2021 - 09.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Driver
Uber Eats
03.2020 - 08.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Shelter Volunteer
ASPCA
05.2017 - 03.2018
- Assisted in successful pet adoptions by conducting thorough interviews with potential adopters, ensuring compatibility between animals and their new families.
- Facilitated successful animal rehabilitation by implementing customized behavior modification plans under the guidance of professional trainers.
- Fostered an atmosphere of respect and empathy among staff members, creating a strong sense of team unity that positively impacted daily work performance.
- Improved animal care standards by diligently cleaning and sanitizing living spaces on a daily basis.
Education
High School Diploma -
Little Elm High School
Little Elm, TX05.2020
Skills
- Bilingual
- Work Prioritization
- Hospitality best practices
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Baylor Scott & White Medical Center
12.2023 - Current
Server
Marriott
10.2022 - 12.2023
Warehouse Associate
Amazon
08.2021 - 09.2022
Driver
Uber Eats
03.2020 - 08.2021
Insurance Agent
Baez Agency
02.2020 - Current
Shelter Volunteer
ASPCA
05.2017 - 03.2018
High School Diploma -
Little Elm High School
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