Yocelyn Lomas
Snyder,TX
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at managing multi responsibilities under high stress situations. Familiar with security and safety work positions. Fluent in English and Spanish language. Strong ability to identify potential risks and develop solutions.
Overview
13
13
years of professional experience
Work History
Insurance Agent
Stamford Insurance Agency
10.2018 - Current
- Built strong relationships with customers through consistent communication and excellent customer service.
- Negotiated contracts and terms of sale with potential customers.
- Educated clients on insurance policies and procedures.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
911 Dispatcher
Nolan County Sheriff's Office
04.2017 - 10.2018
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Answered calls from automatic routing system and took basic information from callers.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Deputy Jailer
Nolan County Sheriff's Office
09.2015 - 04.2017
- Aided in the resolution of conflicts between inmates through mediation techniques and appropriate disciplinary measures when necessary.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Ensured timely and accurate recordkeeping for all inmate files, including intake documents, incident reports, and release paperwork.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Coordinated with other law enforcement personnel to exchange information.
Insurance Agent
State Farm Insurance
03.2013 - 09.2015
- Built strong relationships with clients through consistent communication and excellent customer service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Collected premiums on or before effective date of coverage.
Correctional Officer
Texas Department Of Criminal Justice
02.2011 - 03.2013
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Snyder High School
Snyder, TX05.2009
Skills
- Safety and security enforcement
- Emergency Response
- Document Control
- Incident Reporting
- Bilingual
- Insurance Coverage Verification
- Claims Information Gathering
- Data Entry
Timeline
Insurance Agent
Stamford Insurance Agency
10.2018 - Current
911 Dispatcher
Nolan County Sheriff's Office
04.2017 - 10.2018
Deputy Jailer
Nolan County Sheriff's Office
09.2015 - 04.2017
Insurance Agent
State Farm Insurance
03.2013 - 09.2015
Correctional Officer
Texas Department Of Criminal Justice
02.2011 - 03.2013
High School Diploma -
Snyder High School
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