Willie L Johnson, Jr
New Haven
Summary
Seeking a new business role that aligns with company goals. Over fifteen years of delivering exceptional organization, communication, and rapport with customers..
Overview
12
12
years of professional experience
Work History
TRANSPORT COORDINATOR - CSR
Coordinated Transportation Solutions
Trumbull, CT
11.2023 - 08.2025
- Centralized communication among drivers, dispatchers, and customers.
- Cultivated and sustained robust customer relationships to enhance logistics efficiency.
- Facilitated timely transportation arrangements for members.
- Facilitated timely transportation of diverse clients to healthcare facilities.
- Ensured compliance with HIPAA policies and procedures to safeguard patient information.
- Inspired team members to achieve outstanding performance by implementing innovative strategies.
ACCOUNTS RECEIVABLE SPECIALIST
Quadient
Milford, CT
04.2023 - 10.2023
- Handled daily past-due invoice communication through calls and email
- Resolved billing variances through payment plan management and collections.
- Optimized records using SAP, Salesforce, and MS Office.
- Streamlined workflow processes for experienced colleagues to boost operational efficiency.
CONTACT CENTER REPRESENTATIVE
M&T Bank
Bridgeport, CT
08.2021 - 08.2022
- Executed processing of loan payments for credit lines, auto loans, and home loans.
- Managed debit card processing, stop payments, and fraud/dispute resolution.
- Demonstrated strong empathy by addressing customer hardships through fee waivers.
- Ensured compliance with identity procedures to secure accounts.
DIGITAL MARKETING CONSULTANT
LQ Digital
Shelton, CT
01.2015 - 01.2020
- Provided accurate and appropriate information in response to customer inquiries.
- Respond to online inquiries within 15 seconds of creation for 3rd party companies.
- Performed over 250 outbound calls and qualifying potential leads for clientele daily
- Assign leads to client businesses before competitors
- Mastered great sales and marketing tools
Collections Representative
Eastern Account Systems
Brookfield, CT
12.2013 - 06.2014
- Managed collections operations for Comcast and Time Warner
- Collected outstanding balances and maintained accurate account records.
- Utilized multiple softwares such as CSG Vision, CMS Amdocs, and Microsoft Office
- Provided troubleshooting and new-hire software training.
- Recognized for high ranking of customer service
Education
High School Diploma -
Wilbur Cross High School
New Haven, CT06.2007
Associate of General Studies - Business
Gateway Community College
02.2026
Skills
- 15 Years Customer Service
- 13 Yrs In/Outbound Call Center
- 5 Yrs Marketing and Sales
- 2 Yrs Banking Call Center
- 2 Yrs AR & Collections
- Microsoft Office Proficient
Personal Information
Title: Customer Service | Sales | Collections | Accounts Receivable
Timeline
TRANSPORT COORDINATOR - CSR
Coordinated Transportation Solutions
11.2023 - 08.2025
ACCOUNTS RECEIVABLE SPECIALIST
Quadient
04.2023 - 10.2023
CONTACT CENTER REPRESENTATIVE
M&T Bank
08.2021 - 08.2022
DIGITAL MARKETING CONSULTANT
LQ Digital
01.2015 - 01.2020
Collections Representative
Eastern Account Systems
12.2013 - 06.2014
High School Diploma -
Wilbur Cross High School
Associate of General Studies - Business
Gateway Community College