Will Liang
Overview
8
8
years of professional experience
Work History
Lead Barista
One65
165 O’Farrell St, San Francisco, Ca 94102
07.2023 - 03.2025
- Prepared high-quality espresso beverages while ensuring consistency in taste and presentation.
- Trained and mentored new baristas on drink preparation and customer service standards.
- Managed daily inventory levels, reducing waste through efficient stock rotation practices.
- Maintained cleanliness and organization of the coffee station, adhering to health and safety regulations.
- Helped management keep adequate supply on hand by notifying of shortages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
Counter Assistant
Happy Lemon
01.2023 - 06.2023
- Delivered exceptional customer service by efficiently handling orders and inquiries.
- Collaborated with team members to maintain cleanliness and organization of workspace.
- Assisted in inventory management, ensuring timely restocking of supplies.
- Trained new staff on operational procedures and customer interaction techniques.
- Resolved customer concerns promptly, maintaining professionalism and a positive attitude throughout interactions.
- Demonstrated strong multitasking capabilities by managing multiple tasks simultaneously while maintaining high standards in customer service.
Counter Assistant
My Cup of Tea
12.2021 - 12.2022
- Achieved high customer satisfaction through expert drink preparation and service. Enhanced team efficiency by providing support during peak times. Maintained a clean and organized kitchen environment to promote safety and productivity. Fostered a collaborative atmosphere among coworkers to manage workload effectively. Delivered exceptional service during rush hours, ensuring timely order fulfillment.
Youth Lead
Recreation For Youth
San Francisco, CA
01.2017 - 01.2019
- Supervised elementary students with homework assistance and after school activities
- Audited activity equipment for students
- Maintained cleanliness and student safety during supervising hours
- Chaperoned students during outdoor activities including field trips
- Fulfilled student needs at the best of abilities
Education
High School Diploma - Cognitive Psychology
City College of San Francisco
San Francisco, CAundefined
Galileo Academy of Science & Technology
San Francisco, CA06.2021
Skills
- Customer Service and Efficiency
- Willingness to learn and Flexibility
- Language: Chinese and English
- Proficient with technology and understanding its functions
- Ability to handle a customer’s predicaments or complaints in a calm manner
- Learning management skills for the kitchen
- Learning to make every toppings and food on the menu
- Working in heated conditions
- Making sure I adapt to my co workers’ needs
- Cleaning and washing everything in the kitchen
- Making sure customers are satisfied when leaving the store
Occupation
- One65 patisserie - San Francisco, CA
- Barista
- Server
- Making sure drinks are well presented
- Attentive to changes in the work environment/ menu/ 86 items
- Ability to multitask under pressure
- Adapting to different roles when needed
- Cleaning the station that is presented
- Providing high quality/ standard customer service
- Composed demeanor
- Restocking heavy weighted items
- Making sure all tasks are completed correctly
- Help/ guide fellow workers when needed
- Happy Lemon - San Francisco, CA
Timeline
Lead Barista
One65
07.2023 - 03.2025
Counter Assistant
Happy Lemon
01.2023 - 06.2023
Counter Assistant
My Cup of Tea
12.2021 - 12.2022
Youth Lead
Recreation For Youth
01.2017 - 01.2019
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Galileo Academy of Science & Technology
High School Diploma - Cognitive Psychology
City College of San Francisco