Willow Bickham
Magna,Utah
Summary
Dynamic and dedicated professional with extensive experience in childcare and customer service, including a role at Walmart. Proven ability in emergency response and effective communication, ensuring safety and satisfaction. Skilled in routine management and light housekeeping, consistently delivering high-quality care and support to families and clients. Certified in first aid and CPR.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Associate
The UPS Store 8288
Magna, UT
04.2026 - Current
- Developed and implemented process improvements to increase operational efficiency.
- Led cross-functional teams to enhance project outcomes and drive strategic initiatives.
- Analyzed data trends to inform decision-making and optimize business strategies.
- Trained and mentored junior associates, fostering a collaborative team environment.
Babysitter
Self Employed
Tooele, Utah
01.2015 - Current
- Babysat children while parents went on special trips and attended events.
- Ensured clean, neat, and sanitary environments for children, promoting health and safety.
- Supervised children during parents' absences while parents went on special trips and attended events.
- Assisted with diapering and bathing children.
- Maintained clean, neat, and sanitary conditions for children in parents’ homes.
- Remained calm when dealing with injuries and emergencies.
- Managed emergency situations calmly and effectively calmly, seeking appropriate medical attention.
- Managed light housekeeping tasks, including laundry and dishwashing, to create a safe and organized space for children.
Processing tech
Arup labs
salt lake city, Utah
09.2025 - 02.2026
- Verified paperwork against labels and computer records to ensure accuracy
- Utilized computer skills daily to manage data and streamline processes
- Engaged in regular communication with clients to address inquiries and provide support.
- Ensured specimens were correctly routed to designated locations for timely analysis
- Developed and implemented standard operating procedures for enhanced workflow efficiency.
Server
Dennys Restaurant
Tooele, UT
07.2025 - 09.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously while maintaining a high level of attention to detail.
- Collaborated with kitchen staff to deliver accurate and timely food orders.
- Trained new team members on menu knowledge and service protocols.
Online Grocery Associate
Walmart
Magna, Utah
08.2024 - 09.2024
- Organized storage areas to improve item accessibility and streamline retrieval process.
- Collaborated with team to efficiently complete daily tasks, ensuring timely service delivery.
- Processed returns and exchanges, maintaining compliance with store policies to enhance customer satisfaction.
- Selected and bagged grocery orders for customers in a fast-paced environment.
Online Personal Shopper
Smiths
West Valley City, Utah
04.2024 - 07.2024
- Collaborated with team to efficiently complete daily tasks and improve service delivery.
- Facilitated collection of payments during customer transactions., loading, and acceptance of payment for customer pick-up and delivery orders.
- Curated personalized shopping experiences based on customer preferences and feedback.
- Leveraged knowledge of product availability to enhance customer satisfaction and streamline order fulfillment.
- Collaborated with inventory management systems to ensure accurate stock levels and timely restocking of popular items.
- Curated personalized shopping experiences tailored to customer preferences and needs.
Pricer
NPS
Salt Lake City, Utah
11.2023 - 01.2024
- Communicated price updates promptly to stakeholders, facilitating informed decision-making.
- Monitored industry best practices in pricing analysis and strategy, enhancing organizational competitiveness.
- Analyzed pricing models to optimize profitability and competitiveness in market segments.
- Developed pricing strategies based on market trends and customer insights to enhance revenue growth.
- Collaborated with cross-functional teams to implement pricing adjustments that improved overall efficiency.
Acting Store Manager
Claires
Ogden, Utah
02.2023 - 08.2023
- Implemented access control measures to protect sensitive systems from information leaks.
- Developed and enforced policies to reduce production errors and incidents.
- Developed strategies and plans for new product development.
- Organized schedules and delegated tasks to streamline daily operations.
- Hired qualified employees using targeted strategies to reach candidates.
- Prepared executive reports using operational, output and revenue data.
- Oversaw employee recruitment, training and onboarding processes.
- Maximized employee performance with hands-on training and close mentoring.
- Kept paperwork updated with internal standards and legal requirements.
Host
Applebee's Grill + Bar
Tooele, UT
05.2021 - 11.2021
- Welcomed and seated guests promptly, ensuring optimal customer flow and service efficiency.
- Managed reservations and waitlists using digital systems to enhance guest experience.
- Coordinated with kitchen and service staff to communicate guest needs effectively.
- Assisted in training new hosts on procedures and customer service standards.
Education
High school diploma -
Canyon Post High
Ogden, Utah05-2023
Skills
- Childcare
- Child Supervision
- Child development
- Hygiene Maintenance
- First Aid certification
- Emergency Response
- Medicine administration
- Meal Planning
- Routine Management
- Overnight supervision
- Time Management
- Effective communication
- Verbal communication
- Problem Solving
- Basic Childcare Software
LANGUAGES
English– Native
ASL–Intermediate
Timeline
Associate
The UPS Store 8288
04.2026 - Current
Processing tech
Arup labs
09.2025 - 02.2026
Server
Dennys Restaurant
07.2025 - 09.2025
Online Grocery Associate
Walmart
08.2024 - 09.2024
Online Personal Shopper
Smiths
04.2024 - 07.2024
Pricer
NPS
11.2023 - 01.2024
Acting Store Manager
Claires
02.2023 - 08.2023
Host
Applebee's Grill + Bar
05.2021 - 11.2021
Babysitter
Self Employed
01.2015 - Current
High school diploma -
Canyon Post High