Willow Burton
Evansville,IN
Summary
Dynamic and dedicated professional with extensive experience in customer service at Pangea Kitchen and Mesker Park Zoo. Proven ability to resolve conflicts and enhance guest satisfaction through effective communication and problem-solving skills. Fluent in Spanish, I excel in fostering positive relationships and ensuring safety compliance in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Waitress
Pangea Kitchen
Evansville, IN
11.2023 - Current
- Bussed tables as needed during peak hours.
- Organized take-out orders efficiently according to customer requests.
- Assisted other wait staff members in times of heavy customer traffic.
- Answered questions about menu items, ingredients, and pricing.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Processed payments accurately using cash registers or POS systems.
- Maintained a clean work station by restocking supplies, wiping down counters.
Guest Service Representative
Mesker Park Zoo
Evansville, IN
05.2023 - 07.2024
- Answered incoming calls from guests seeking reservations or general information.
- Provided guidance to new team members on how to perform tasks correctly.
- Coordinated transportation arrangements for guests as needed.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Handled customer complaints professionally and efficiently.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted walk-in and phone guests, determining interests and needs.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
High School Diploma -
FJ Reitz High School
Evansville, IN05-2025
Skills
- Customer service
- Problem solving
- Order management
- Team collaboration
- Time management
- Effective communication
- Safety compliance
- Conflict resolution
- Stress management
- Analytical thinking
- Fluent in Spanish
- Simultaneous translations experience
Affiliations
- Bookworm
- Cinephile
- Avid gym-goer!
- Foodie
Languages
Spanish
Professional
References
References available upon request.
Timeline
Waitress
Pangea Kitchen
11.2023 - Current
Guest Service Representative
Mesker Park Zoo
05.2023 - 07.2024
High School Diploma -
FJ Reitz High School
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