Willow Harriman
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Manager
Grand Rivers Humane Society
06.2020 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Team Member
Dog Dynasty
11.2020 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Assisted with development of animal behavior modification plans.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Agricultural Field Worker
Taulbee
04.2016 - 09.2018
- Weeded vegetable and herb gardens to provide healthy environment for plant growth.
- Applied organic growing practices to plant variety of heirloom herbs, vegetables and fruits.
- Used machetes and pruning shears to shear tree tops and limb tips, increasing limb health and improving overall shape.
- Adhered to agricultural procedures and protocols, maintaining safe work environment.
- Coordinated with other laborers to provide efficient work flow and keep tasks prioritized.
- Cleaned, maintained and properly stored agricultural equipment, keeping tools functional.
- Monitored crop conditions and environmental changes, reporting findings to supervisor.
- Inspected fields, plants and crops for signs of pests and disease.
- Prepared fertilizers, herbicides and other chemicals for use in pest control.
house cleaner, care taker
Christopher Self
Clarksburg, WV
08.2013 - 04.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
Assistant Manager
McDonalds
Ellenboro, WV
05.2007 - 08.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Ritchie County High School
Ellenboro, WV05.2001
Skills
- Project Management
- Lead Generation
- Team Leadership
- Verbal and Written Communication
- Sales and Marketing
- Customer Relationship Management
- Staff Management
- Budgeting and Cost Control
- Managing Career Progression
- Schedule Preparation
- Cross-Functional Team Management
- Managing Operations and Efficiency
- Staff Training
- Customer Service and Satisfaction
Timeline
Team Member
Dog Dynasty
11.2020 - 11.2022
Manager
Grand Rivers Humane Society
06.2020 - 09.2023
Agricultural Field Worker
Taulbee
04.2016 - 09.2018
house cleaner, care taker
Christopher Self
08.2013 - 04.2015
Assistant Manager
McDonalds
05.2007 - 08.2013
High School Diploma -
Ritchie County High School
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