Willow Kirby
Winter Haven,FL
Summary
Friendly and customer-focused with the natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining a positive atmosphere.
Dynamic professional with a proven track record in time management and problem-solving honed across roles at Olive Garden and Marriott Hotel. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional team leadership and proficiency in Microsoft Applications. Achieved significant improvements in service delivery by leveraging key skills in POS terminal operation and bookkeeping.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Olive Garden Restaurant
06.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Night Auditor
Marriot Hotel
03.2024 - 05.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Front of House Employee
Urban Farmer Denver
11.2022 - 04.2024
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Key Holder Supervisor
JOANN Fabrics and Crafts
10.2021 - 04.2022
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
Bachelor of Arts - Business Administration And Management
Metropolitan State University of Denver
Denver, CO05-2026
Bachelor of Arts - Fashion Design
Rocky Moutain College Of Art And Design
Lakewood, CO05-2024
Skills
- Time-Management
- Microsoft Applications
- Problem-solving
- Bookkeeping
- Social Media and Marketing
- POS terminal operation
- Sales and promotions
- Team leadership
Timeline
Front of House Employee
Olive Garden Restaurant
06.2024 - Current
Night Auditor
Marriot Hotel
03.2024 - 05.2024
Front of House Employee
Urban Farmer Denver
11.2022 - 04.2024
Key Holder Supervisor
JOANN Fabrics and Crafts
10.2021 - 04.2022
Bachelor of Arts - Business Administration And Management
Metropolitan State University of Denver
Bachelor of Arts - Fashion Design
Rocky Moutain College Of Art And Design
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